IT Help Desk

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Direct message the job poster from Lorven Technologies Inc.

Location:
Corpus Christi, TX (Onsite - 5 days a week in the office)

Job Type: W2

Job Description:

• As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities:

• Assist with new hires and acquisitions.
• Follow all escalation procedures according to the service level agreement
• Use a remote control tool to assist end users when needed
• Provide an accurate record of each call in the incident management tracking tool
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize, and complete work to meet established objectives

Mandatory Skills Description:

• ITIL
• Service Desk, ITSM
• Hardware Deploy and Maintenance
• Troubleshoot
• Driving license and own vehicle
• Nice-to-Have Skills
  
  Description:
• Communication skills with non IT People
• Ability to work autonomously.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries Banking

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