Tier 1 Help Desk

Public Trust

MUST HAVE A PUBLIC TRUST

We have an immediate need for a Help Desk Technician to support an important government customer in Corpus Christi, Texas. Must have good phone skills and be able to enter information into a trouble ticket tracking system. Windows, MS Office, and other Commercial Off The Shelf (COTS) application troubleshooting skills. Must be able to lift 50lbs. Must be able to take direction and work without constant supervision.

Answer the main Help Desk phone, enter trouble tickets, and assist customers with issues over the phone if possible. Assist walk-in users. Limited troubleshooting of OS, application, printing and network issues over the phone. Create and/or update SOPs and documentation.

Answer the main Help Desk phone, enter trouble tickets, and assist customers with issues over the phone if possible. Assist walk-in users. Limited troubleshooting of OS, application, printing and network issues over the phone. Create and/or update SOPs and documentation.

Desktop, Help desk support, Troubleshooting, Windows, Customer service, Ticketing system, MS Office suite, Active Directory.

• Minimum
  
  Required Skills:
  
  Phone Etiquette, Basic Windows, Office, and COTS application troubleshooting skills.
• Desired/Preferred
  
  Skills:
  
  Advanced Windows, Office, and COTS application troubleshooting skills;
  Active Directory Experience.
• Degree & Years of
  
  Experience:
  
  1 year IT experience.
• Experience Level: Entry Level.
• Job Type &
  
  Location:
  
  Contract position based out of Corpus Christi, TX.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Corpus Christi, TX.

This position is anticipated to close on Jul 8, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.