IT Technician

POSITION SUMMARY

Performs intermediate skilled technical work assisting with the installation, maintenance and support of network systems hardware and software, monitoring backup procedures providing computer system support to users, troubleshooting, and solving system problems, maintaining records and files, and related work as apparent or assigned. Work under the general direction of the IT Director and IT Coordinator.

$60,985.60 – $77,854.40
(Based on experience, certifications, and education)

The City of Ingleside, Texas, offers a comprehensive and competitive benefits package for its employees.

Overview of the key offerings:

• Health Insurance (Full-Time Employees): 100% employer-paid (health, dental, life, disability); 75% employer-paid for dependents.
• Retirement – Texas Municipal Retirement System (TMRS): 8% employee contribution (pre‑tax); 2:1 City match;
  Vesting after 5 years;
  Retirement eligibility:
  Age 60 with 5+ years of service;
  Any age with 20+ years of service;
  Supplemental death benefits included.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
• Education – Associate's degree with coursework in computer science, or related field.
• Experience – Moderate experience in network and systems administration, or equivalent combination of education and experience.
• License or Certificate – Valid driver's license in the State of Texas.
• Obtain or possess access to equipment at Police Department through CJIS background check within 90 days.

• Troubleshoots, and repairs personal computers, servers, and peripheral equipment; performs diagnostic work; resolves issues related to use of equipment or software; assists with implementation of network and software security measures.
• Assists Information Technology Supervisor with the maintenance of the City's VoIP system to include installs data and jacks; network cabling; redirects network cables as needed.
• Assists with local area network and wide area network resources and configuration.
• Assists in the development and implementation of long-range technological goals.
• Assists in installation and configuration of local area data communications network which may carry data, voice, and video communications.
• Assists in installation, operation and maintenance of network services, routers, switches, and other network devices.
• Assists in resolving network communications problems.
• Assists in installation or repair of Windows computers with standardized applications and networking software.
• Assists in maintaining an inventory of the City’s computer system and software licenses.
• Assists in responding to user questions and explain the operation of network applications and equipment.
• Assist in the maintenance of standards and documentation.
• Complete assigned health and safety courses to create a safe work environment.
• May perform other job duties as assigned.

• Knowledge of network installation, operation, maintenance, and layout.
• Knowledge of the operation uses and capabilities of electronic data processing main and peripheral equipment.
• Knowledge of hardware or software procedures and techniques, such as, standard equipment.
• Knowledge of Voice-over-IP systems.
• Knowledge of the functions and operation of City departments as it relates to the technological needs of the organization.
• Knowledge of the operation of personal computers and other computerized systems such as windows server, network equipment, and cameras.
• Knowledge of Windows Serve OS and virtual machines.
• Ability to write clear and concise reports.
• Ability to analyze software programs and recommend program adjustments.
• Abil…