Customer Success Manager, Energy Analytics; US REQ

Location:

We are currently accepting candidates based in Colorado, Arizona, Florida, Illinois, Indiana, Michigan, Minnesota, New Hampshire, Oklahoma, Tennessee, Texas, Utah, and Wyoming. (For exceptionally strong candidates, we may also consider applicants based in California, Connecticut, Massachusetts and New York.)

Department:
Business Operations

Work Model:
Remote

Position Type:
Full-time, Permanent

Employment Level: Mid-level individual contributor role

Industry: Energy Data, Commodities & Financial Technology (Fin Tech)

Reports To:

Director of Operations, Analytics

Visa Sponsorship:
Not available

Founded in 1995, Zema Global Data Corporation empowers organizations to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results. Over the past two years, Zema Global has accelerated its growth through strategic investment and acquisition to strengthen our global leadership. Together we’re helping our customers gain a Decisioning Advantage - one bold idea at a time.

With a presence across global energy, commodity, and financial markets, Zema Global empowers customers to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results.

At Zema Global, we Think Big, Make It Happen, and Win as One. We thrive on collaboration, creativity, and respect, united by a shared drive to innovate and deliver meaningful impact for our customers and communities. If you’re inspired by solving complex challenges and contributing to a culture that values purpose and performance, we invite you to join us.

As a Customer Success Manager, you will act as a strategic partner to cQuant customers, helping them translate their energy-market use cases into greater value from our analytics platform. You will develop a deep understanding of each customer’s objectives, promote effective product adoption, support retention, and identify opportunities for expansion, upsell, and cross-sell.

Success requires a combination of energy-market knowledge, analytical understanding, commercial awareness, and the ability to communicate complex concepts clearly to senior and technical customer stakeholders. You will work closely with Analytics, Product, Sales and Marketing, and Customer Success colleagues across Zema Global.

The ideal candidate may currently work in energy-market analytics, consulting, technical support, customer success, or another customer-facing energy role and be ready to move into a more strategic customer partnership position.

You will bring at least two years of customer-facing experience and enough energy-market knowledge to hold credible conversations about customer needs and use cases. You do not need to be a quantitative modeller or Python specialist, but you should be comfortable understanding analytical concepts and translating them into clear business value for customers.

• Collaborate with customers to establish strategic success roadmaps for cQuant adoption, including 3-month, 6-month, and 1-year plans.
• Identify upsell, expansion, and cross-sell opportunities, partnering with the appropriate commercial teams and ensuring new products or services are successfully integrated into the customer relationship post-contract.
• Monitor and promote best practices for using cQuant products and services to increase adoption and customer value.
• Support retention and annual renewal activities in partnership with the Relationship Manager, proactively identifying risks and implementing strategies to prevent dissatisfaction or contract termination.
• Establish a regular cadence of customer success, adoption, and value-review meetings to assess progress against…