IT Core Systems Manager

Primary Objective of Position

The Core Systems Manager is responsible for leading and supporting the administration of the Fiserv DNA core banking platform and associated systems. This role combines strategic leadership with hands‑on involvement in daily operations to ensure system stability, efficiency, and alignment with business needs. Key responsibilities include managing system upgrades, coordinating complex configuration changes, vendor management, optimizing performance, overseeing the resolution of business disruptions, and driving continuous improvements.

Collaboration is essential—you will work closely with teams across the organization including lending, accounting, retail operations, IT, and project management to drive Rally’s strategic initiatives. Success in the role demands a strong understanding of credit union processes and proven leadership skills to develop impactful results.

• Oversee the daily administration, maintenance, and enhancement of the Fiserv DNA core banking system.
• Lead a team of System Administrators supporting system integrations, upgrades, and vendor coordination to ensure seamless operations.
• Develop and maintain a core strategic plan ensuring all core system software and hardware environments meet current and future business needs.
• Oversee the daily implementation of operating procedures, ensuring compliance with business objectives.
• Take a leadership role in organizational projects, ensuring on‑time delivery of required resources; work with project management to align staff with project schedules and ensure change management processes are followed.
• Review core systems security and business continuity plans, making necessary adjustments to meet operational requirements.
• Direct and manage vendor operations, including service delivery, performance tracking, compliance oversight, and issue resolution to maintain efficient and uninterrupted business processes.
• Routinely review system audit reports, security reports, and performance reports; propose corrective action plans and ensure validated deployment within a timely manner.

• Continually improve operational efficiency by managing the deployment, daily operations, and maintenance of core systems infrastructure.
• Coordinate the implementation and testing of all core system administration and maintenance plans with other affected credit union staff.
• Work with IT Technical Writer to develop procedures for the maintenance, installation, and deployment of all managed systems; provide instruction and assistance to other staff on how to follow these policies and procedures; develop procedures independently when system complexity dictates.
• Develop Key Performance Indicators for all managed systems ensuring optimal performance, security, and data integrity.
• Develop and apply patch management schedules and work with the Security team to define prioritization.
• Work with other Information Technology teams, other credit union staff, and third‑party vendors to conduct annual Business Recovery testing.

• Hold bi‑weekly staff meetings to identify areas for improvement, changes in procedures, new developments, issues, and project statuses.
• Ensure all employees are thoroughly trained on all managed systems through available and approved educational resources.
• Approve all absences, annual leave, and overtime for staff reporting directly.
• Collaborate with direct reports to support the career progression and development of the core team.
• Ensure self and staff adhere to credit union policies and procedures.
• Work with leadership to develop and maintain strategic plans and annual budget requirements.
• Act as escalation point for critical issues during and outside of regular business hours.
• All other duties as assigned.

Supervise Approximately: 3‑10

Reports to:

VP of Infrastructure and Operations

Contacts:
Frequent contact with other employees, departments, and outside vendors; some contact with members.

• Bachelor’s degree from an accredited college or university in information technology or related field.
• Equivalent IT experience, in lieu…