Eligiblity Supervisor II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Eligiblity Supervisor II

Job Title:

Eligibility Supervisor II

Agency:
Health & Human Services Comm

Department:
Appeals & Mitigation

Posting Number: 11983

Closing Date: 07/07/2026

Posting Audience:
Internal and External

Occupational Category:
Community and Social Services

Salary Group: TEXAS-B-21

Salary Range: $4,523.16 - $7,253.83

Pay Frequency:
Monthly

Shift: Day

Additional

Shift: Days (First)

Telework:

Travel:
Up to 30%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Exempt

Facility

Location:

Job Location City: CORPUS CHRISTI

Job Location Address: 5155 FLYNN PKWY

Other Locations:

MOS Codes:
No military equivalent

Job Description:

* Open to all HHSC Employees

Texas Health and Human Services commission (HHSC) seeks highly qualified candidates to fill the

Supervisor within the Access & Eligibility Services (AES) Department Eligibility Operations Integrity Support

Services (ISS) Appeals and Mitigation. AES provides an integrated and streamlined approach to connect

individuals to services and supports that: reduce institutionalization, allow individuals to remain in their

communities, and promote economic and personal self-sufficiency. AES is built upon its core values of

commitment, family, innovation, inclusion, and excellence with a goal of delivering best-in-class customer

service to customers and stakeholders. Our staff are well organized, able to multi-task, possess the ability to

learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good

communication skills, a positive attitude, strong work ethic and a desire to help others. A&M Supervisor I

Performs highly complex administrative and supervisory eligibility program work. Supervises a unit of

eligibility advisors and/or clerical staff responsible for processing appeal requests, representing the agency

during the Fair Hearing Process, and determining eligibility for Texas Works programs and MEPD programs.

Assigns and supervises the work of others. Works under limited supervision with considerable latitude for the use of

initiative and independent judgment. Job requires detailed oriented individuals with the ability to apply

complex policies and procedures. This position may require up to 30% of travel.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs

other duties as assigned. Selects, manages, and develops staff through conferences, mentoring, training,

and performance appraisal. Reads cases and provides policy interpretation. Prepares management reports,

analyzes information to keep management informed, and responds to issues. Plans, coordinates, and

monitors service delivery in assigned area to ensure effective and efficient program operations with high

volume activities in all areas. Interprets policies, procedures, rules, regulations, or standards to others (for

example, staff, applicants, clients, providers, vendors, the public, and community organizations). Analyzes

and effectively redistributes the workload to have a positive impact on timeliness, accuracy, and meeting

program goals and expectations. Develops and maintains working relationships with others (for example,

agency staff or representatives of community resources, other state agencies, federal agencies, or the

public). Must be able to work overtime, as required by management, outside of normal hours of operation,

which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced

environment under constant pressure to meet required deadlines.

Knowledge Skills Abilities:

Knowledge…