Market Personal Training Manager

Job Description

Job Description
MARKET PERSONAL TRAINING MANAGER
PT Leadership

Full Time, Salary

Job Family: Personal Training

Location: Market 2

Reports to: VP of Fitness

Looking for a Market Personal Training Manager who will be a key member of our leadership team at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.

The MPTM supports a high-performance, high-care culture that operates with speed and urgency in delivering outcomes through member experience, service, and results. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment.

The MPTM position is a key member of our leadership team reporting to the VP of Fitness and is responsible for assisting the Market Partners, Managing Partners and PT Managers with daily club operations and delivering “WOW” service for team members and members alike!

• Consults and assists in hiring, training, and performance management of a team of qualified Personal Training Managers
• Meet both new client acquisition and existing client retention targets for the club
• Coach and guide Club Leaders on how to engage, prescribe, acquire, and retain clients
• Conduct 1:1 meetings with Market Partners, Managing Partners and PTMs to review performance, motivate and guide to achieving individual and company goals
• Need a bullet on effective communication and feedback loop
• Manage the Crunch One Kickoff process through demonstrating, coaching, and guiding PT Team members on how to engage with members with the goal of converting the members to personal training services
• Ensure accurate administration of PT services including, but not limited to, usage of dotFIT program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports
• Maintain accurate reports and data for clarity into performance of the business
• Manage, align, direct resources informed by department KPIs & organizational priorities
• Provide excellent customer service by responding to all member inquiries within 24 hours
• Report to Executive Leadership, RVP of Operations and Regional PT Manager on key results and action plans
• Ensure Club level PT staffing maintains appropriate levels to service our customers and business needs
• Maintain accurate and up-to-date certification/CPR records of all personal training staff
• Responsible for conducting weekly club visits, completing club audits and reporting results to all stakeholders
• Responsible for conducting and leading continuing education courses as assigned

• 1-2 years experience as a personal training manager required
• Prior management experience leading 3-10 employees required
• Demonstrates integrity and judgment, confidence, humility and kindness
• Basic understanding of fitness industry, market and key business drivers
• Understanding of labor control, optional staffing levels and controls over time
• CPR/AED certification required (can be obtained within 30 days of hire)

• American College of Sports Medicine (ACSM)
• Certified Personal Trainer
• Health Fitness Specialist
• American Council on Exercise (ACE)
• Personal Trainer Certification
• The Cooper Institute
• Personal Trainer Certification
• International Fitness Professionals Association (IFPA)
• Personal Fitness Trainer Certification
• National Academy of Sports Medicine (NASM) Certified Personal…