Assistant General Manager, Hospitality Hilliard Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Assistant General Manager, Hospitality is responsible for assisting the General Manager with the efficient, professional, and profitable operation of the venue, including an arena, convention center, and auditorium. The Assistant General Manager aids the General Manager in overseeing every managerial, full‑time, and part‑time position and ensuring full compliance with state and federal labor laws, sanitation and food‑related ordinances, and alcohol service regulations.

The Assistant General Manager will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Assistant General Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.

This role pays an annual salary of $70,000-$78,000.

Health, Dental, and Vision Insurance; 401(k) Savings Plan; 401(k) Matching; and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 16, 2026.

• Assist in the overall effective management of the catering, concessions, premium, and beverage/bar operations.
• Ensure total compliance with all alcohol service policies. Monitor alcohol service throughout the event to ensure 100% compliance with Alcohol Service policies.
• Report any alcohol service or compliance issues to Spectra management immediately.
• Assist in the management of catered events from set‑up to tear‑down, including handling all communication with hourly staff, culinary staff & guests.
• Ensure legal, efficient, professional, and profitable operation of the venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
• Resolve conflicts; act as last‑resort mediator; arbitrate and handle labor negotiations, when applicable.
• Author, review, and amend policies & procedures, as requested by the General Manager.
• Author and amend contracts; authorize terms as directed by the General Manager.
• Oversee scheduling and labor allocation.
• Collaborate with the General Manager to analyze ticket sales in relation to anticipating staffing needs and target market demographics; determine and project point-of-sale to guest ratio.
• Evaluate recent historical sales and purchasing data to identify purchasing patterns and accurate cost of goods.
• Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Direct and assist managers in preparing and attaining future goals.
• Provide each manager with proper direction and follow up on all assignments.
• Inspect the operation regularly to ensure that the established quality standards are maintained.
• Prepare required reports accurately and submit them on time, following up with department heads to ensure their reporting is completed within the same guidelines.
• Develop an effective management team.
• Give managers clear direction and provide the necessary assistance for them to perform their work.
• Assist the General Manager in evaluating each manager’s performance and recommend improvements.
• Review and assist in the development of menus and marketing plans with the appropriate department heads.
• Establish and maintain personal relationships with show managers, suppliers, vendors, and the public that project the…