Field Services Network Manager

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers.

We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

Must live near a Field Services Site:
Corpus Christi TX, Alpharetta GA, Fairburn, GA, Savana GA, Detroit MI, Whitmore Lake MI, Louisville KY, or Indianapolis IN

Great benefits including:
Medical, Dental Vision and Life Insurance;
Paid Time Off;
Paid Holidays; 401k & ESOP;
Profit Sharing;
Tuition Reimbursement and more!

The Field Services Network Manager is accountable for the performance and consistency of operations across the Field Services network. This role ensures service delivery is executable, standardized, and supported by effective operating systems while executing network operating standards with consistency and discipline. The role drives performance through manager-level leaders and integrates operational, commercial, and technology efforts to deliver reliable and efficient service outcomes.

• Owns network performance for Field Service operations by executing and reinforcing operating standards, performance management systems, and execution discipline across the Field Services network.
• Drives consistent execution of field service work against planned service schedules through manager-level leaders, ensuring customer commitments are met and operational risks are addressed proactively.
• Owns the management system for reviewing, analyzing, and improving key service performance indicators including productivity, utilization, service levels, labor efficiency, cost-to-serve, and first-time fix.
• Builds managerial leadership capability by coaching managers, reinforcing Managerial Leadership Practices, establishing performance expectations, and developing leaders who effectively lead teams and deliver results.
• Ensures managers conduct effective performance reviews, problem-solving routines, coaching discussions, and accountability processes that sustain execution discipline.

• Leads implementation of field service processes, operating rhythms, and operational initiatives across the Field Services network to drive consistent and standardized execution.
• Establishes and reinforces common operating practices, tools, and routines that reduce variability and improve service reliability across locations.
• Ensures safety, compliance, and quality expectations are embedded into field operations through standard work, leadership routines, and performance management systems.
• Identifies recurring execution gaps and partners with network leaders to improve process adherence, operational consistency, and customer outcomes.
• Drives continuous improvement efforts that improve service reliability, labor effectiveness, operational efficiency, and customer value.

• Ensures field service technologies, reporting systems, and operational data are effectively utilized to improve network performance and decision-making.
• Provides operational guidance on technology priorities, system enhancements, reporting visibility, and deployment efforts to improve service reliability, utilization, productivity, and execution consistency across the network.
• Ensures operational insights are translated into management actions that improve customer service, workforce effectiveness, and business performance.

• Serves as the Field Services representative in cross-functional planning and decision-making processes involving Sales, Finance, Supply Chain, Dispatch, Technology, and other key business partners.
• Provides operational guidance regarding service capacity, labor requirements, operational feasibility, and cost-to-serve assumptions associated with customer commitments, pricing strategies, and business opportunities.
• Works through established cross-functional working relationships to identify, communicate, and resolve constraints impacting field execution and customer service performance.
• Escalates operational risks and network constraints that cannot be resolved within Field Services, ensuring issues receive appropriate visibility, prioritization, and support.
• Partners with cross-functional leaders to improve service…