Branch Manager

ABOUT THIS OPPORTUNITY

Role Profile

Position:
Branch Manager

Job Location:

Corpus Christi, TX

Job Type: Full-Time

Status:
Exempt

Summary of the Role The Branch Manager provides strategic leadership and daily oversight of all branch operations and customer service functions. This role ensures seamless coordination between Operations, Customer Service, Purchasing, Sales, and Field Service (where applicable) to deliver high-quality, cost-effective service while driving customer satisfaction and supporting business growth. You will be responsible for managing cross-functional teams, optimizing facility operations, enforcing safety and quality standards, and implementing performance-driven processes across warehouse, customer service, production, shipping/receiving, VMI, Counter Sales (where applicable), and more.

This role is pivotal in supporting the company’s strategic objectives by optimizing operational efficiency, elevating customer experience, and contributing to overall profitability. This position reports to the District Manager.

• Operational Leadership:
  Plan, schedule, and supervise all operational teams including Warehouse/Production, Safety, Quality, Shipping/Receiving, Drivers, VMI and Counter Sales (where applicable). Oversee facility operations and ensure alignment with strategic company goals. Drive efficient daily execution of orders, inventory, and delivery processes. Ensure on time delivery for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.
• Customer Service & Sales Support:
  Implement standardized customer service policies and procedures across the branch to ensure consistency and excellence across all touchpoints. Ensure timely and accurate order fulfillment, quote processing, and customer support aligned with company standards. Support Account Managers by identifying technical sales opportunities and drive cross-functional collaboration to enhance service delivery and support revenue growth. Maintain high customer satisfaction ratings and resolve issues with urgency and professionalism.
• Quality & Continuous Improvement:
  Effectively communicate and manage the Company’s Quality & Continuous Improvement Strategy. Train Team on Quality Work Instructions and Forms and maintain local repository of training. Assist qualified members of Team through Hose Coupler training and certification, where required. Maintain ISO
  9001:2015 standards, if required. Manage and keep current 5S implementation projects.
• Team & Performance Management:
  Lead hiring, onboarding, scheduling, training, engagement, professional development and performance reviews across all departments. Foster a positive and motivational work environment centered on continuous improvement and accountability. Set clear goals and performance metrics, monitor KPIs, and implement corrective actions when needed. Ensure team members maintain strong product knowledge to effectively promote LGG Industrial offerings.
• Compliance & Safety:
  Maintain 100% compliance with safety policies and procedures, DOT regulations, emergency planning, fleet management (Geo Tab/Donlen), and government mandates. Oversee training documentation and ensure adherence to company policies and quality standards. Manage safety scorecards and ensure facility readiness for audits and inspections.
• Inventory & Financial Oversight:
  Monitor inventory to meet working capital goals and maximize inventory turns and fulfill customer delivery commitments. Support pricing, sourcing, and workload distribution decisions based on order analysis. Assist with budget management and P&L review where applicable.
• Perform other duties as trained and qualified for.

• Strong verbal and written communication skills with professional phone/email etiquette and the ability to handle stressful situations in an efficient, professional and courteous manner.
• Proven leadership and team-building capabilities in fast-paced environments.
• Ability to organize and prioritize workload and be able to interact effectively with all types of people in a dynamic and fast-paced environment.
• Strong analytical and problem-solving abilities; experience using data for performance tracking.
• High mechanical aptitude and ability to quickly understand technical product applications.
• Skilled in ERP systems, MS Office (Excel, Word), and business communication tools.
• Ability to work cross-functionally with Sales, Purchasing,…