Associate Director, University Center

Job Overview

Associate Director, University Center Agency Texas A&M University
- Corpus Christi

Department:
Student Life

Proposed Minimum Salary:
Commensurate

Job Location:

Corpus Christi, Texas

Job Type: Staff

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

The Associate Director is primarily responsible for all aspects of departmental operations, project management, supervising professional and para-professional staff and maintains responsibility for the reservations department. The Associate Director must be able to function independently and professionally in the assigned areas of responsibility and will serve as the acting director in the absence of the director. The Associate Director advises the Director in all aspects of departmental operations and project management, and maintains responsibility for the reservations department.

This position will supervise event staff, graduate assistant(s) and student employees.

Functional Area

1:
Reservations and Information Desk (Percent Effort: 40%) Provide leadership for the reservation functions of the UC, including interpretation, application, and enforcement of relevant policies and procedures. Provide regular event planning support and training to internal clients. Oversee the performance of complex scheduling based on a tiered reservations system, including prioritizing the needs of clients, and recommending alternative courses of action when needed;

contribute to and participate in long-range event planning for high-profile and traditional campus events; demonstrate good judgment in making decisions and managing reservable spaces. Communicate with clients to ensure smooth-running, effective events, including leading the successful resolution of potential and real problems in a timely manner using tact, sensitivity, discretion, and political acumen. Communicate with service partners (health and safety, IT, custodial, facilities, parking, etc.)

and co-workers to coordinate services and staffing needs for events. Lead the Event Services Planning Network (ESPN) to coordinate with and support event planners across campus. Ensure quality service, programmatic success, participant safety and facility security, and cleanliness. Respond to and report any safety and security concerns following established protocols. Serve as campus lead for Mazevo, reservation software, supporting other facility managers utilizing Mazevo and working with IT on software updates and related needs.

Functional Area

2:
Marketing and Public Relations (Percent Effort: 40%) Lead staff team to develop and implement student staff training for all UC student employees. Update and maintain the UC student employee handbook and the Reservations/Scheduling handbook. Provides leadership for department along with and in absence of the Director. Serves on the management team with Director. Represents the department, division, or University on various committees.

Participates in developing departmental strategic plans based on department goals. Plans budget for department(s) under their supervision and assists Director in planning and budgeting (including setting annual revenue targets) for department. Ensure Mazevo/event billing is accurate and completed assisting coordinators. Review…