Account Management, Team Leader

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Full Time Austin, TX, US

We are seeking a high-energy, strategic, and results-driven Team Leader, Account Management to lead our high-performing team. We believe that renewal is not a transaction—it is the natural result of continuous value, seamless onboarding, and deeply rooted customer relationships.

In this role, you will not just manage day-to-day operations; you will challenge the status quo, optimize our retention playbook, and act as a dedicated coach. You are a perfect fit if you are deeply outcome-focused, passionate about mentoring individual contributors, and possess the commercial acumen required to protect and grow our recurring revenue.

• Drive Retention Outcomes: Own, forecast, and deliver on the team’s annual recurring revenue (ARR) and gross/net retention targets.
• Embed Customer Value Early: Guide the team to maximize customer lifetime value by ensuring exceptional onboarding experiences and continuous relationship building throughout the customer lifecycle.
• Coach and Develop: Act as a dedicated mentor to your team, conducting regular 1:1s, shadow sessions, and deal reviews to elevate their customer engagement, negotiation, and risk-mitigation skills.
• Push the Status Quo: Continuously analyze current renewal processes, identify friction points between onboarding and renewal, and implement bold strategies to increase efficiency.
• Manage Complex Deals: Step into high-value or at-risk renewal conversations to provide strategic support, leverage executive relationships, and help close critical milestones.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, and Product teams to align on customer health, resolve bottlenecks, and ensure seamless post-onboarding handoffs.

• Quota-Carrying
  
  Experience:
  
  Minimum of 2 years of direct experience carrying and hitting an individual sale, account management, or renewals quota.
• Leadership
  
  Experience:
  
  Minimum of 2 years of experience successfully managing, leading, and developing a team (preferably in SaaS or a high-growth environment).
• Relationship & Onboarding Expertise: Proven track record of designing or managing customer journeys focused on successful onboarding, adoption, and long-term trust.
• Outcome-Obsessed: Strong history of meeting or exceeding team revenue, retention, or churn metrics.
• Change Agent: Demonstrated ability to challenge existing processes and successfully drive operational change within a team.
• Communication: Exceptional negotiation, conflict resolution, and interpersonal relationship management skills.

• Leadership
• Customer Satisfaction
• Account Management
• Cross-Selling/Up-Selling
• Salesforce/Customer Relationship Management (CRM)