Area Service Manager

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Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s () 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System () which makes everything possible.

The Area Service Manager – Capital is responsible for leading a team of Field Service Engineers and delivering sage, high-quality performance across the assigned territory. This role translates zone priorities into consistent field execution by coaching and developing associates, managing customer and operational priorities, ensuring effective workforce deployment, and driving continuous improvement through the Danaher Business System (DBS). This role serves as a clear advocate for the customer and the business, translating zone service strategy into field execution while reinforcing accountability, customer focus, and sustainable operating behaviors.

This position reports to the Zone Service Manager – Eastern US & Canada and is part of the Equipment Services organization, working US remotely in the Austin, TX area to cover the Capital service area.

• Own area-level service business performance, including revenue growth contribution, operational effectiveness, customer satisfaction, and consistent execution across the Capital service area.

• Lead execution of service growth mechanisms within the area, including service contract capture, unit adds, renewals, and digital or service attachment, ensuring field service engineers are enabled, accountable, and capable of identifying customer needs and directly proposing service offerings in partnership with Service Sales, Product Management, and Commercial teams.

• Provide inspirational leadership to a geographically distributed team of Field Service Engineers with direct accountability for associate development, engagement, performance management, expense management, effective resource deployment, and disciplined execution that protects profitability while enabling growth.

• Deploy and sustain DBS operating rigor, including ownership of Daily Management cadence, Visual Management, Problem Solving Process (PSP), standard work, and Kaizen execution across the area to ensure accountability, follow-through, and sustained performance improvement.

• Ensure operational excellence and service delivery performance, including high-quality execution of new equipment installations and critical service events, driving improvement in key service KPIs such as applied time, utilization, first-time fix, PM completion, response time, quality, and safety.

• Serve as the primary management escalation point for complex and high-pressure customer, operational, or performance issues, exercising sound judgment to resolve issues quickly while protecting customer relationships and the long-term interests of the business.

• Partner cross-functionally with the Zone Service Manager and…