Senior Assistant Manager - Kirkland's

Senior Assistant Manager - Kirkland's Home

Join to apply for the Senior Assistant Manager role at The Brand House Collective.

Overview. The Senior Assistant Manager supports and executes all aspects of operations and merchandising for the store in partnership with the Store Manager. The Senior Assistant Manager drives business results through effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience. This role supports succession planning efforts and company growth, with the expectation that the Senior Assistant Manager will be willing, ready and able to assume the role of Store Manager within a 12‑month timeframe should one become available.

• Lead, support and value customer service in both the in‑store and online shopping experience.
• Greets every customer with enthusiasm, maintains a positive, can‑do attitude at all times.
• Proactively engage with customers, read cues and respond appropriately.
• Educate each customer on current promotions and merchandise assortment to support buying decisions.
• Make suggestions to build the customer’s basket that complements the customer’s choices.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Support the company’s branding at all times by treating all customers and co‑workers in a respectful and professional manner while supporting a common goal.
• Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager.
• Understands store performance targets and monitors achievement of benchmarks and goals.
• Use objective business analysis to evaluate business choices in partnership with the Store Manager.
• Observe trends and patterns to determine root causes of problems and identify solutions.
• Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager.
• Build high performing teams that can accomplish company goals, initiatives, and priorities, and build and sustain productive relationships across the area, district, and industry.
• Support an atmosphere where all team members are held accountable for both individual and team performance.
• Ensure understanding of strategies, change initiatives, business opportunities and communicate them in compelling ways to the store team.
• Communicate clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Support store opportunities that are consistent with company strategies and take action to address these opportunities.
• Execute changes in initiatives and direction appropriately and timely in order to drive results.
• Travel occasionally to the other store locations to support as needed.
• Champion and demonstrate a commitment to Kirkland’s Values.
• May perform other job duties as needed.

• College preferred or 1–3 years of experience in a retail environment.
• Ability to relocate for a Store Manager position preferred.
• Energetic, results oriented and competitive with a drive to succeed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate both written and verbally.
• Ability to work 40 hours per week, based upon the business needs of the district or area.
• Ability to work weekends, holidays and evenings.
• A valid driver’s license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non‑Kirkland’s employee.
• Proficient in Microsoft Office.
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
• Must be able to constantly move around the store for prolonged periods to greet and assist customers.
• Must be able to frequently communicate with the customers in person, electronically, and telephonically.
• Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor.
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.