Store Manager, Retail & Store Manager

Requisition  | Store # 000142 Lens Crafters | Position:
Full‑Time

The Store Manager leads the Lens Crafters team, ensuring flawless execution of the brand story and an outstanding customer experience while meeting key performance indicators.

• Ensure the Lens Crafters team provides unsurpassed customer service.
• Provide training and coaching using company‑provided programs.
• Analyze reporting and create action plans to improve store KPIs (NPS, % sales to plan, customer count, complete pair, labor, training saturation, exam growth, and others).
• Attract, hire, and retain highly engaged team members to ensure the store is appropriately staffed.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide the team to execute all operational, inventory, and visual tasks to company guidelines.
• Implement and maintain all company safety programs per standards to ensure a safe and fun working environment.

• High school graduate or equivalent.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team‑building and management skills.
• Knowledge of current optical theory and merchandise.
• Excellent communicator and listener.
• Basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers, and calculators.
• Ability to manage time under aggressive deadlines.

• College degree or equivalent.
• State licensure (if applicable) and/or ABO certification in non‑licensed states.
• Lens Crafters Final Inspector certification.
• Lens Crafters Quality, Fitting, and Adjusting Program certification.
• Previous customer service and retail experience.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the Lens Crafters Dashboard.

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, or other characteristics protected by law. Native Americans in the United States receive preference in accordance with tribal law.