Sales Associate

Job Description

SALES ASSOCIATE

Job Number: 2600027I

Job Summary: As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.

Customer Service: Proactively engage and make a connection with customers.

• Ask questions and listen to customer’s needs.
• Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.

Organization: Maintain store appearance.

Sales: Cross‑sell products and know the layout of the store. Make suggestions to customers on latest trends and current promotions based on individual needs. Upsell products. Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide product knowledge specifications. Use a Point‑of‑Sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, and cash handling including counting money and returning accurate amounts to customers.

Complete various forms of paperwork, reports, and reconciliations.

Inventory: Be the keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.

Dependability: Adhere to assigned work schedule and complete assignments accurately and completely. Perform other duties as assigned.

Product Knowledge: Basic knowledge of merchandise.

Experience: Retail experience preferred but not required.

Communication

Skills:

Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Communicate with customers, peers, and management effectively. Communicate on the telephone with proper etiquette.

Mathematical

Skills:

Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability: Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Work as part of a team and take initiative independently of direct supervision.

• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
• Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
• Other skills:
  Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Work Hours: Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

No experience required. High school graduate or equivalent preferred.