Oakley - Seasonal Sales Associate

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

• Passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience working in a dynamic and collaborative environment that can be applied to the role
• Experience working with customer service in fashion, retail or other service‑related industries

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• An inclusive company that encourages you to be yourself at work
• A large global talent community where career growth and aspirations have no limits
• Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off including a community day to serve your local community
• Express your personal style with our employee discount at H&M, Other Stories, and COS

Job Status:
Hourly, Non‑Exempt

Compensation:
Sales Associates Pay Rate $11.00 per hour

EEOC Code: SLS

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card, usable on all H&M Group brands in stores and online. In addition to our staff discount, all employees are included in our H&M Incentive Program (HIP).

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.