Membership Specialist

ABC values the highest levels of personal and corporate standards of behavior characterized by responsibility, accountability and integrity, with demonstrated personal and industry professionalism by all.

POSITION TITLE: Membership Specialist

POSITION TYPE: Full-time

REPORTING SUPERVISOR: President

DIRECT REPORTS: None

ABC’s Position Descriptions are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. ABC’s Position Descriptions do not create a contract, express or imply, or other legal rights between ABC and any staff member, nor guarantee employment or specific duties for any specific duration.

ABC may add, change, delete, suspend or discontinue any of these positions and descriptions at any time without prior notice.

Provides leadership in recruitment, retention, and event coordination efforts. Handles administrative tasks, meets potential members, membership database management, and supports broader membership team goals.

• Responsible for new member onboarding and communication.
• Maintain and update membership databases.
• Support execution of events and educational sessions.
• Serve as liaison to the Membership Committee.
• Attend and represent the chapter at industry events and follow up with all contacts
• Manage logistics for meetings and promotional materials.
• Respond to all member inquiries
• Tracking membership retention and engagement efforts and keep us above 85%
• Perform additional duties as assigned by supervisor(s) to support the strategic priorities of the chapter.

At ABC, we believe great work starts with great people. To help us achieve our strategic priorities, we seek energetic, positive, and team-driven individuals who bring the following strengths:

• Motivated self-starter with strong organizational skills and the ability to manage multiple priorities with ease.
• Collaborative team player with a positive attitude and a willingness to jump in and help wherever needed.
• Customer service mindset with a focus on continuous improvement and process efficiency.
• Proficiency in Microsoft Office tools, including Outlook, Word, Excel, Teams, and PowerPoint.
• Strong written and verbal communication skills, tailored to suit a wide range of audiences.
• Trusted communicator who earns respect across all levels through clear, confident oral and written communication.
• Highly accurate and detail-oriented, delivering polished work even under tight deadlines.
• Excellent interpersonal and relationship-building skills, with the ability to build consensus and contribute to a supportive workplace culture.
• Awareness of organizational dynamics and resourcefulness in solving challenges by engaging the right people.

Minimum Qualifications /Specialized

Skills:

• Education/Degree Requirement
• High School diploma or equivalent.
• Experience Requirement
• 2-4 years of experience in customer service, marketing and/or outside sales work.
• Strong organizational and interpersonal skills.
• Proficiency in Microsoft Office and CRM platforms.
• Attention to detail and ability to follow through on tasks.
• Professional demeanor and customer service orientation.
• Ability to work independently and handle sensitive information confidentially.
• Driving Requirement
• Valid motor vehicle operator’s license and the willingness/ability to use personal vehicle during employment – Mileage reimbursement available.
• Weekend or Overnight for Work
• Ability to occasionally work nights and/or weekends.
• Occasional travel (e.g., approximately 10–15%) may be required for member visits, Association events, and other work-related or networking activities, as needed.

• Education preference
• Associate or Bachelor’s degree.
• Experience preference
• Experience with membership-based organizations.
• Experience with cold calling and recruiting new members
• Other preferred qualifications, skills or needs associated with the position
• Growthzone, Quickbooks online, and Constant Contact experience appreciated

ABC is committed to fostering…