Customer Solutions Facilitator

Job Title

Customer Solutions Facilitator

Corpus Christi, TX

DOE

The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the workforce system. The position is responsible for helping all participants, including those directed to self‑service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.

• Facilitates job‑readiness classes, workshops, or orientations to help customers maintain or improve job skills. Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
• Interview’s customers to record and assess employment information to determine customer’s career development opportunities and needs.
• Educates customers on center services, including the job‑seeker tools available (e.g., Work In Texas  (WIT) self‑directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensure registrations are properly completed.
• Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
• Automates service data input to the appropriate systems (Work In Texas , etc.) in real time as services are provided to customers, ensuring all information on the application is correctly entered.
• Identifies community resources and establishes linkages to assist customers with specific needs.
• May coordinate the customer’s job‑readiness activities to support their work experience by providing interviewing techniques, application completion process, and appropriate dress attire.
• Contributes to the Career Center performance goals, including customer service and follow‑up.
• Collaborates with all Career Center staff to ensure customers have a meaningful experience.
• Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
• Proactively seeks ways to improve workforce services to meet labor market needs.
• Performs other duties as assigned and fulfills responsibilities as required.

• Knowledge of workforce development, economic development, and project management.
• Knowledge of word processing, spreadsheets, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

• High School Diploma or GED required.
• Associates or undergraduate degree preferred.
• Valid driver’s license and proof of insurance with a good driving record.
• Bilingual in English and Spanish strongly preferred.

Physical requirements include lifting up to 10 pounds occasionally. The role may involve standing, sitting, bending, and walking to perform job scope. Visual acuity, speech, and hearing are required. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Health Insurance (with 3 plans offered)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) 100% employer match up to 6% of employee contributions
• Dental
• Vision
• Life Insurance
• Short and Long‑Term Disability
• Pet Insurance
• Tuition Assistance

Equal Opportunity

Employer:

Minority/Female/Disability/Veteran