Director of Operations

Role Overview

The Director of Operations is the senior operational leader responsible for driving operational excellence, developing strong leaders, and ensuring consistent business performance at Chick-fil-A Corsicana.

This role serves as the Operator's primary operational partner - translating vision into daily execution while building the systems and leadership depth required for the restaurant to operate smoothly with or without the Operator present.

The ideal candidate is both a strategic thinker and a hands-on leader who thrives in a fast-paced environment, sets high standards, and builds accountable teams that consistently deliver exceptional guest and team experiences.

At Chick-fil-A Corsicana, our vision is to create the best place to work that empowers our team to deliver caring and excellent experiences. The Director of Operations is responsible for protecting and bringing this vision to life through daily leadership decisions, team development, and operational execution - ensuring it is consistently modeled and reinforced across all shifts and leadership levels.

This role is critical to the long-term health and growth of the business. The Director of Operations creates stability, develops future leaders, and ensures the restaurant consistently delivers on its commitments to guests and team members.

For the right leader, this role offers meaningful impact, professional growth, and the opportunity to help shape the future of Chick-fil-A Corsicana.

• Lead, coach, and hold accountable Directors, Shift Leaders, and Team Leaders
• Model and reinforce Chick-fil-A Corsicana's core values and leadership expectations
• Build a high-trust, high-accountability culture rooted in ownership and excellence
• Develop bench strength through intentional leadership development and succession planning
• Conduct regular coaching conversations, performance feedback, and corrective action as needed

• Own day-to-day operational excellence across all dayparts
• Ensure consistent execution of Chick-fil-A systems, food safety, cleanliness, speed of service, and hospitality
• Establish and maintain clear operational routines, playbooks, and standards
• Identify operational gaps and implement solutions to improve efficiency and guest experience
• Ensure leaders are properly positioned and equipped to  run the shift  independently

• Partner with the Operator on staffing strategy and workforce planning
• Oversee recruiting, hiring, onboarding, and training systems
• Ensure training pathways are executed consistently and effectively
• Drive engagement, development, and retention of leaders and team members

• Drive strong operational and financial results
• Own labor productivity execution and daily labor decision-making
• Partner with the Operator on controllables, food cost, and waste management
• Set and execute against daily, weekly, and monthly performance targets
• Use data to diagnose issues, identify trends, and drive continuous improvement

• Track and manage key KPIs, including:
• Labor productivity
• Speed of service
• Food safety and quality
• Guest experience metrics
• Training completion and leadership readiness
• Create simple, effective reporting tools that drive clarity and accountability
• Provide regular operational updates and insights to the Operator
• Document, follow, and improve systems as the business grows

• Serve as a thought partner to the Operator in executing the long-term vision
• Translate big-picture goals into daily behaviors and priorities
• Support growth initiatives, new systems, and change management
• Act as a stabilizing leader during busy seasons, staffing changes, and periods of growth

Success in this role is measured by:

• Sustain Top 20% chain-wide customer experience scores for four consecutive quarters
• Ensure consistent execution of Chick-fil-A standards across all shifts
• Improve speed of service and order accuracy while maintaining hospitality standards
• Create systems that allow the restaurant to operate…