Customer Service Representative - Part Time

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The City of Corsicana is seeking a part-time Utility Billing Customer Service Representative. This position performs customer service, clerical, and cashiering work in support of the City’s Utility Billing operations, serves as the primary point of contact for utility customers and assists with billing, payment processing, and account maintenance. Work involves frequent public interaction, detailed data entry, and financial transactions.

Serves as the first point of contact for utility customers; responds to inquiries, explains billing and service policies, and resolves complaints with professionalism, patience, and tact.

Processes customer payments received in person, by mail, and through night-drop; balances daily receipts and prepares deposits in accordance with City procedures.

Establishes, updates, and maintains customer utility accounts.

Produces reports, work orders, and service orders for field personnel, including disconnects, reconnects, new service requests, transfers, leak checks, and meter re-reads.

Maintains the integrity and confidentiality of the utility customer database and related financial information.

Provides general administrative and clerical support to the Utility Billing Department.

Performs other tasks as related to the position.

High school diploma or GED required

Clerical or customer service experience preferred; or any equivalent combination of education, training, and experience that provides the required knowledge and abilities

Proficiency in computers and standard office software applications

Knowledge of basic bookkeeping, mathematical principles, strong data entry and ten-key proficiency

Ability to detect errors and ensure accuracy in financial transactions

Ability to manage multiple tasks and prioritize effectively

Strong interpersonal skills and ability to maintain effective working relationships with City staff and the public

Ability to communicate clearly and professionally, both verbally and in writing

Commitment to maintaining confidentiality of sensitive information

Frequent sitting and standing for extended periods

Frequent use of hands and fingers for typing, filing, writing, and operating office equipment

Ability to bend, stoop, reach, and move about the office environment

Sufficient vision to perform detailed office work

Must have and maintain a valid Texas Driver’s License and satisfactory driving record

Subject to pre-employment and random drug and alcohol testing

Must maintain regular attendance and punctuality

Must satisfactorily complete a one-year probationary period

Must pass a criminal background check, fitness-for-duty physical, and drug screen

How to Apply:

Applications must be fully completed to be considered for employment. A separate application is required for each job title. You may submit your application by applying online via the “APPLY ONLINE” link under the “TOOLS” section on the job posting page or by downloading a PDF application via “DOWNLOAD APPLICATION.” Completed offline applications can be submitted by email to Allie Hocutt (ahocutt) or PJ McFadden (pmcfadden), by fax at , or in person at the Corsicana Government Center, Human Resources Office, 200 N.

12th Street, Corsicana, Texas. The City of Corsicana is an equal opportunity employer.