Service Writer​/Parts Specialist

Welcome to Guardian Fleet Services Careers! As the largest towing, recovery, and specialized transportation fleet in the United States, Guardian Fleet Services stands at the forefront of the industry. With a commitment to excellence, we are continuously expanding our footprint, and we’re on the lookout for professionals who are eager to grow their careers with us.

At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you’re passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally.

Join us and become part of a company where your talents are valued and opportunities for advancement abound. Get in touch with us today to start your journey with Guardian Fleet Services!

B&W Towing, a division of Guardian Fleet Services

The Automotive Service Writer serves as the primary point of contact between customers and the service department. This role ensures accurate documentation of vehicle issues, clear communication with technicians, and exceptional customer service throughout the repair process.

• Greet customers and listen to their vehicle concerns.
• Prepare detailed repair orders and cost estimates.
• Explain recommended services and repairs to customers in clear, non-technical language.
• Coordinate with technicians to ensure proper diagnosis and timely completion of repairs.
• Communicate status updates and any changes in cost or timeline to customers.
• Review completed work orders for accuracy before invoicing.
• Process warranty claims and ensure compliance with manufacturer guidelines.
• Schedule service appointments and manage shop workflow efficiently.
• Maintain accurate customer records and follow up for satisfaction.

• High school diploma or equivalent; automotive-related certifications preferred.
• Minimum 1–2 years of experience in an automotive service environment.
• Strong knowledge of automotive systems and terminology.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced setting.
• Proficiency in dealership management software.

• Strong organizational and time-management abilities.
• Problem-solving and conflict-resolution skills.
• Attention to detail and accuracy in documentation.

• Ability to sit, stand, and walk for extended periods.
• Occasionally lift up to 25 lbs.

• Paid Time Off & Paid Holidays
• $15K Employer paid Life and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

EEOC Policy Statement
- We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.

B&W…