Front Desk​/Receptionist

Job Summary

The Studio Advisor provides customer service support to studio members and guests, assisting instructors in creating a positive environment. They generate revenue by developing relationships to increase membership enrollment and package purchases, while maintaining a clean and welcoming studio.

• Member and Guest Check-in Compliance
  • Greet all incoming members and guests.
  • Ensure check-in procedures are followed.
  • Thank guests as they exit.
• Sales
  • Create new business through member promotions, referrals, and inquiries.
  • Promote specials to current and future guests.
  • Reach out to existing and potential members via email for sales opportunities.
  • Reconcile and report all transactions.
  • Meet personal sales revenue targets.
• Customer Service & Operations
  • Tour potential members through the studio and explain facilities, equipment, services, and amenities.
  • Handle member service issues (address changes, electronic funds setup, billing questions).
  • Update Supply Request Log and Maintenance Log.
  • Promote and sell merchandise.
  • Keep the front desk area and entryway clutter-free, orderly, and clean.
  • Perform general cleaning duties, including hourly bathroom and studio checks.
  • Follow up with enrolled members to exceed expectations.
  • Provide high-level customer service during all interactions.

• 1–2 years of customer service or sales experience preferred.
• 1–2 years Mind Body software experience preferred.
• Competitive drive to succeed in commission sales and performance‑based culture.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Independent, self‑starter with strong organizational skills.
• Basic computer skills.
• Strong communication skills in both oral and written.
• Organized and detail‑oriented.
• Friendly, warm, compassionate, and welcoming personality.
• Easy to talk to and comfortable with new people.
• Must be available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday).

• High School Diploma or GED required.

• Employee occasionally sits, walks, kneels, and reaches with hands and arms.
• Ability to lift and/or move up to 25 lbs.

• Regular exposure to moving mechanical parts.
• Studio noise level is loud.
• Comfortable interacting with people and making them feel welcome.

Base hourly rate of $17.65 – $20.00 per hour, with unlimited commission opportunities.