Associate Customer Experience

Summary

The Associate, Customer Experience delivers exceptional service and a luxury experience for RH customers. This role removes obstacles, provides support, and partners with cross-functional teams to ensure customer needs are met and exceeded. It is ideal for a polished individual with a passion for service, design, and home furnishings.

• Represent the RH brand through polished communication, appearance, and professionalism
• Engage with customers to identify needs and connect them with the appropriate associates and services
• Collaborate with cross-functional partners and leaders to resolve customer issues and exceed expectations
• Build brand loyalty and revenue through deep product and process knowledge
• Qualify and educate potential design customers on RH Interior Design services
• Innovate with an entrepreneurial spirit and maintain strong customer relationships

• 1+ years of experience in customer service; high-end furniture or luxury retail preferred
• Poise, confidence, and the ability to interact with high-end customers while maintaining confidentiality
• Relationship-driven with a commitment to first-class service
• Ability to manage multiple priorities with strong analytical, problem-solving, and decision-making skills
• Strategic, highly organized, results-oriented, with exceptional attention to detail
• Excellent verbal and written communication skills
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications
• Willingness to work a flexible schedule including evenings, weekends, and holidays and to travel to the nearest gallery as needed