Leader, Customer Experience
Job in
Corte Madera, Marin County, California, 94925, USA
Listed on 2026-09-12
Listing for:
RH
Full Time
position Listed on 2026-09-12
Job specializations:
-
Management
General Management, Operations Management, Client Relationship Management
Job Description & How to Apply Below
Role Overview
RH is seeking a Customer Experience Leader to set strategy to ensure execution of our core objective: providing world‑class service to our customers. This role will set the pace and deliver first‑class service internally so our Associates can deliver a luxury experience externally.
Responsibilities- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Drive customer delight and revenue through elevated product knowledge and unparalleled service
- Lead the team in learning the RH design point of view and product assortment
- Develop a thorough understanding of luxury needs and expectations in order to lead the team to deliver the highest level of service to our clients
- Foster a culture of ownership, accountability and servant leadership
- Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals
- Establish close relationships with cross‑functional partners to continually drive solutions that result in heightened customer experiences
- Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements
- 4+ years experience in a customer‑facing role, with 1+ years leadership experience preferred
- Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
- Commitment to quality, detail‑focused at all levels to ensure first‑class service
- Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross‑functional partnerships
- Perceptive and capable of relating to individuals at all levels
- Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results
- Superior interpersonal and leadership skills with a passion for service
- Strategic, highly organized and results‑oriented
- Excellent verbal and written communication skills
- High energy, ability to energize others
- Willingness to work a flexible schedule, including evenings, weekends and holidays
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