Retail Brand Associate ( Corte Madera, CA

Retail Brand Experience Associate

Location:

Corte Madera, CA. This is a non-exempt hourly position with overtime eligibility. Pay range $21.00 - $24.56 per hour plus a potential monthly bonus.

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; stay up-to-date with all products and procedures.
• Bring a customer‑centered approach to executing sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional experience.
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics to maintain a low return rate.
• Perform other duties as assigned.

• Engage in daily in‑person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back‑stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events and community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift 200 lbs and be on your feet all day.

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

• Customer service or retail experience is a plus.
• Amazing attitude, passion for learning, and desire to be part of a growing business set to change the world.
• Experience responding to live chats and using a CRM platform (Talk Desk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or sales goals is a plus.
• Passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communication skills.
• Positive attitude and no‑task‑too‑small mentality.
• Self‑starter, resilient entrepreneurial spirit.
• Eager to be at the frontline of a fast‑paced and growing brand.
• Mac and Google Suite proficiency is a plus.
• Comfortable taking phone and video appointments.
• Flexible schedule, including weekends and holidays.
• Café experience, training experience, experience running branded events is a plus.
• Regular and predictable attendance.

• Mobility: ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: ability to execute repeating motions that may include the wrists, hands, and/or fingers; including reaching or bending repeatedly.
• Move: ability to adjust or move objects up to 50 pounds in all directions.
• Lift: capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: constantly operate a computer and other office machines such as printers and tablets.
• Communicate: frequently communicate with other team members to update on the status of a task.

• Medical (HMO, PPO, HSA), dental, vision.
• 100% employer‑paid life insurance.
• 401(k) with employer match.
• PTO.
• Volunteer days.
• Employee product discount.
• Annual bonus plan.
• Training and tools to be successful along with strong partnership from peers and leaders.
• Access to wellness apps.
• Referral bonus.
• Opportunity to grow.

• Be part of the change; work at an emerging company that is on a mission to increase sustainable and clean products.
• Culture; be part of a fun, collaborative and passionate team.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.