Office Assistant ; Keyboarding Registrar

Office Assistant 1

Position Summary:

The Office Assistant 1 position will support the registration and scheduling functions of the Registrar's Office and provide general office support by assisting with walk-in traffic, phones, and emails. This position will process student forms related to registration, assist with the course build process, and be responsible for TEACH authorizations, student biographical data, and degree conferral checklists.

Salary: $36,232

Schedule:

Monday through Friday 8:00 a.m. to 4:30 p.m.

What makes SUNY Cortland a great place to work?

• Our positions provide predictable salary progressions, and many offer permanency.
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university's state-of-the-art Student Life Center is free for employees to use, with membership options for families. Alternate work schedules are available with a supervisor's approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region's offerings.

Major Responsibilities:

• Office Support
• Front desk/office reception, greet and direct students, answer phones, and respond to emails.
• Interact positively with other office staff, students, faculty, and other visitors to the office.
• Oversee daily mail operations by efficiently sorting and distributing incoming and outgoing correspondence.
• Registration & Course Adjustments
• Manage student registration processes by reviewing and approving alternate registrations, credit overloads, and course withdrawals.
• Evaluate special enrollment requests, including time conflict overrides, prior felony disclosures, and undergraduate permission to take graduate courses.
• Records Administration & Student Tracking
• Maintain student data integrity by updating biographical information, including change of address forms.
• Track specialized student populations to ensure compliance and support, with a focus on Honors program students and veteran/military-connected individuals.
• Academic Scheduling & Graduation Services
• Maintain accurate semester schedules by updating course sections within the Banner student information system.
• Facilitate graduation clearance through the processing of degree conferral checklists, enter TEACH authorizations into the database, and update special graduate-level course approvals.
• Training
• Participate in continuing education activities such as computer classes/programs and other relevant professional development.

Knowledge, Skills & Abilities:

• Effective written and verbal communication skills.
• Attention to detail, with a focus on accuracy and consistency when processing and reviewing information.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Strong organizational and record-keeping skills, with the ability to maintain accurate and accessible files.
• Ability to work independently and as part of a team.
• Problem-solving and critical-thinking skills to identify issues.
• Proficiency in using Microsoft Office, spreadsheets, and data-entry systems.

SUNY Cortland:

A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies.

For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine's "Best Colleges for Your Money List," fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.

Minimum Qualifications:

• 1. Permanent Competitive Appointment Options:
• To be appointed on a PERMANENT basis to this title, you must hold or have held the title of Office Assistant 1 (Keyboarding) or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be emailed to people on the eligible list. You may also qualify if you are permanent in the following title:
  Office Assistant 1.
• 2. Non-Competitive Appointment Option:
• This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
• For the duration of the NY HELPS Program, this title may be filled via a…