Lead Technician, Facility Services, Exterior Services

Lead Technician, Facility Services, Exterior Services

Cortland, NY

Job Overview

At Walmart, we're seeking a dedicated Lead Technician, Facility Services, Exterior Services to join our team. In this year‑round role, you'll lead a team of exterior service technicians, working in partnership to ensure exceptional service delivery and customer satisfaction. Your expertise in commercial landscape management and exterior building/grounds maintenance will be instrumental in maintaining our exterior spaces, fostering a safe and clean environment for our valued customers.

Key Responsibilities

• Lead a team of exterior service technicians
• Ensure exceptional service delivery and customer satisfaction
• Maintain exterior spaces, including landscaping, planting, pruning, pest control, irrigation, pressure washing, and general grounds maintenance
• Facilitate on‑the‑job training on processes, equipment usage, and asset safety practices to ensure an injury‑free working environment
• Utilize technology (phones, tablets, laptops) for work order management and record‑keeping
• Perform landscaping tasks such as cutting grass and weed management, with or without specialized equipment
• Troubleshoot and prioritize work, providing strong customer service orientation
• Commit to upholding company policies, procedures, and standards of ethics, integrity, and safety

Required Qualifications

• Minimum of 2 years' experience in commercial landscaping/exterior building maintenance and leading teams
• Proven leadership skills to facilitate required on‑the‑job training on processes, equipment usage, and asset safety practices
• Proficiency in utilizing technology (phones, tablets, laptops) for work order management and record‑keeping
• Willingness and ability to perform landscaping tasks with or without specialized equipment
• Knowledge of planting, pruning techniques, and pest/disease management through chemical applications
• Experience in commercial exterior maintenance including irrigation, pressure washing, and exterior building/grounds maintenance
• Strong customer service orientation, with the ability to troubleshoot and prioritize work
• Commitment to upholding company policies, procedures, and standards of ethics, integrity, and safety

Education

High school diploma or equivalent is required

Certifications

• Valid, state‑issued driver’s license for at least 3 years with a clean driving record and ability to pass a Motor Vehicle Record (MVR) report

Benefits

Competitive pay and performance‑based bonus awards; health benefits including medical, vision, and dental coverage; 401(k) with company match; paid time off; and access to Walmart’s Live Better U education benefit program. Additional benefits include short‑term and long‑term disability, company discounts, military leave pay, and adoption and surrogacy expense reimbursement.