Administrative Specialist - Public Works

Overview

City of Corvallis Public Works
The goal of the Public Works Department is to support and enhance the quality of life for community members by delivering responsive and efficient services to all neighborhoods and to maintain reliable and cost-effective public works facilities and systems in a manner that emphasizes customer satisfaction and good stewardship of natural, fiscal, and staff resources.

About the Position
The Administrative Specialist in Public Works performs a variety of routine and moderately complex clerical, customer service and administrative support activities. The position accomplishes routine tasks independently and handles non-routine responsibilities with moderate amount of supervision/instruction. Responsibilities include telephone reception, in-person reception, sales and cash handling; payroll; accounts receivable; travel and training; courtesy parking and parking lottery; data entry for service requests and performance measures and daily mail processing.

Full-Time 40 hours per week
AFSCME-represented position
12-month probationary period
Monday - Friday
7:30am - 4:30pm

• Assist walk-in customers, answer phones, screen calls, route calls and take messages. Perform various customer service duties such as responding to community member complaints according to City policy, responding to other department or agency requests, issuing parking permits, bulk water keys and temporary hydrant meters.
• Complete timesheet review in the payroll software system within set time limits and validate accuracy of payroll data entered. Identify discrepancies and follow up with supervisors for clarifications and corrections.
• Perform routine accounts receivable duties including calculating billings from billable work orders, temporary hydrant meter readings, bulk water sales, fuel system sales and a variety of annual leases. Process refunds. Complete data entry and validates data accuracy for accounts receivable. Run reports on delinquent accounts; print reports for internal and external customers.
• Initiate department travel training records. Verify expenses for registrations, lodging, meals and other incidentals. Complete travel training arrangements and route packets for approval. Reconcile receipts and reimbursements after travel training is completed.
• Maintain the courtesy permits program and quarterly employee parking lottery. Input parking permit information in the department database and verify data entry.
• Perform routine and non-routine spreadsheet/database functions including formatting, data entry and records maintenance. Generate service requests in the department computerized asset management system.
• Perform routine and non-routine clerical duties such as word processing/typing, clerical review. Assist other administrative staff and perform other related duties such as providing back up for proofing, editing and review of minutes, review and distribution of Public Works email inbox items and preparing bulk mailings.
• Perform departmental administrative support duties such as maintaining calendars, schedule meetings, and make travel arrangements. Purchase office supplies and equipment sustainably and efficiently. Receive, process and distribute incoming mail and materials; prepare outgoing mail; deliver processed mail to centralized mailroom on set daily schedule.
• Maintain departmental records, files, materials and supplies such as employee and emergency phone lists, and performance measures.
• Assist the department with emergency response efforts by answering phones quickly and efficiently, recording accurate information about the situation and providing an appropriate level of information to callers regarding the status of an event.
• Prepare meeting materials. Take and transcribe minutes from departmental meetings and committee meetings, where the minutes are not an official record of the City.
• Serve on internal committees when required.
• Assist other administrative staff and perform other related duties.
• Respond to routine customer service requests, questions and complaints. Maintain a positive customer service demeanor and deliver service in a respectful and patient manner.
• Perform…