Graduate Admissions Student Customer Service Representative

Position Details

Position Information

Job Title Graduate Admissions Student Customer Service Representative Appointment Type Student Employee

Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro) Max Hourly Rate $17.50 (Standard); $17.00 (Non-Urban); $18.50 (Portland Metro) Position Summary

This recruitment will be used to fill six (6) part-time (a maximum of 24 hours per week) Student Customer Service Representative for the Office of Graduate Admissions at Oregon State University (OSU).

The CSR contributes to the daily function of the Graduate Admissions Office. CSR answers incoming calls and walk-ins that inquire about admissions and current student requirements. They host daily live support hours via Zoom for applicants. This work will involve learning how to use the administrative side of the graduate application system and how to read application files as they process through the admission and review process.

The Student CSR is also responsible for official documents (transcripts and degree statement) intake via email, platform downloads, inter and process official documents received via online services, and the post. They will also collaborate with professional staff on assignments and perform other tasks to support the unit and department. The CSR will also support recruitment events when hosted or staffed by Graduate Admissions.

Graduate Admissions' primary mission is to create opportunities for access to graduate education. To this end, the Graduate Admissions initiates and implements policies and procedures and coordinates programs, courses, admissions standards, and degree requirements. The Office of Graduate Admission maintains thousands of records for applicants and current/former students. By its very nature, the Graduate Admissions' role is central to the mission of OSU.

CSRs are expected to help create and maintain a non-discriminatory and educational environment.

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:

Communication, Critical Thinking, Teamwork, and Technology.

Position Duties

40% Reception

Interacts with prospective applicants, current students, and OSU faculty and staff. Responds to a high volume of telephone, walk-in, Zoom, and e-mail questions about graduate admission standards and university policies for graduate students. Responds to applicant and student questions and research issues when necessary. Includes a high volume of international applicant concerns. Must maintain a professional, welcoming, and helpful tone. Requires basic knowledge of the processes, procedures, rules, regulations, forms, functions, and programs for which this office is responsible.

Must communicate with a diverse clientele in a courteous, pleasant, tactful, and professional manner, which includes the ability to communicate with department heads about necessary actions. Must accurately adhere to FERPA (confidentiality) guidelines.

10% Supporting Recruitment Events

Support recruitment events as requested. The bulk of recruitment support would likely be with answering calls or walk-in questions, stuffing packets, and preparing other materials, but may include gathering supplies, working with catering, setting up promotional tables in on-campus venues, and hosting Graduate Resources tours.

30% Document Imaging and Postal Mail

Opens postal mail and routes to appropriate staff members. Opens, dates, scans, identifies matching applicants, and uploads official documents received by mail. Downloads official transcripts from secure websites. Identifies matching application files and uploads them into the database. Ensures the appropriate routing of documents within the OnBase workflow has occurred. When appropriate, assists with decrypting and re-indexing documents.

15% Report and Data Processing Support

Supports application process data review and operational assessment when requested, with special projects throughout the year.

5% Various Duties

Other general office support duties as assigned.

Minimum Qualifications

Full Employment Eligibility Requirements can be found here: (Use the "Apply for this Job" box below).-requirements

* Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study

* Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment

* Must meet…