Graduate Admissions Student Customer Service Representative

Graduate Admissions Student Customer Service Representative Position Overview

This recruitment will be used to fill six (6) part-time (a maximum of 24 hours per week) Student Customer Service Representative positions for the Office of Graduate Admissions at Oregon State University (OSU).

Job Title:

Graduate Admissions Student Customer Service Representative

Appointment Type:
Student Employee

Job Location:

OSU

Position Appointment Percent: 100

Appointment Basis: 12

Pay Method:
Hourly

Pay Period: 16th - 15th of the following month

Pay Date:
Last working day of the month

Remote or Hybrid option?:
Not specified

Min Hourly Rate: $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro)

Max Hourly Rate: $17.50 (Standard); $17.00 (Non-Urban); $18.50 (Portland Metro)

Posting Number: P13223SE

Number of Vacancies: 6

Anticipated Appointment Begin Date: 06/01/2026

Anticipated Appointment End Date: 06/30/2029

Posting Date: 06/01/2026

Full Consideration Date: 07/15/2026

Closing Date: 06/30/2026

The CSR contributes to the daily function of the Graduate Admissions Office. CSR answers incoming calls and walk-ins that inquire about admissions and current student requirements. They host daily live support hours via Zoom for applicants. This work involves learning how to use the administrative side of the graduate application system and how to read application files as they process through the admission and review process.

They handle official documents (transcripts and degree statements) intake via email and other channels, and collaborate with professional staff on assignments to support the unit and department. The CSR also supports recruitment events when hosted or staffed by Graduate Admissions. OSU’s primary mission is to create opportunities for access to graduate education, coordinating programs, policies, and degree requirements. CSRs are expected to help create and maintain a non-discriminatory and educational environment.

40% Reception

Interacts with prospective applicants, current students, and OSU faculty and staff. Responds to high volumes of telephone, walk-in, Zoom, and e-mail inquiries about graduate admission standards and university policies. Maintains a professional, welcoming, and helpful tone. Adheres to FERPA guidelines and communicates with diverse clientele and department heads as needed.

10% Supporting Recruitment Events

Assist with recruitment events, including answering questions, distributing materials, and coordinating logistics as needed.

30% Document Imaging and Postal Mail

Opens postal mail, routes documents, downloads transcripts from secure sites, and uploads documents into the database. Ensure proper routing within OnBase and assist with de-indexing/decrypting documents when necessary.

15% Data and Report Support

Support application process data review and operational assessments; assist with special projects as requested.

Other duties

Provide general office support as assigned.

Minimum Requirements

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
• Must meet the applicable minimal enrollment standard
• International students may have adjusted credit-hour requirements if approved for full-time status by USCIS; refer to OIS for exceptions

Additional Required Qualifications

• Experience in a customer service setting
• Ability to work in a fast-paced, multi-priority environment with changing rules, policies, and deadlines

Preferred (Special) Qualifications

• Strong verbal and written communication skills; ability to explain policies via phone, email, and in-person
• Ability to learn new systems and adapt to procedure changes
• Ability to navigate hosting Zoom sessions

Part-time, up to 24 hours per week. Standard university office environment with potential for remote or hybrid arrangements if applicable.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire.

Note:

All job offers are contingent upon Human Resources final approval.

Required fields are indicated with an asterisk (*).

Notice of Availability:
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Oregon State University publishes an Annual Security and Fire Safety Report. A paper copy can be requested by emailing Clery.

Compliance.