POOL Enrollment Specialist

Position Overview

Position is a pooled role at Linn‑Benton Community College. Applications are reviewed on an as‑needed basis. Candidates in the pool will be contacted when an open position matches their qualifications.

• Provide late‑afternoon and evening facilities, reception, event staffing, general clerical support, and on‑site oversight for evening classes.
• Support student enrollment and registration processes, including student onboarding, entry of enrollments into Banner, and guidance on next steps.
• Work with the Student Navigator and department staff to improve registration processes.
• Offer registration assistance, explain required processes, and respond to unexpected situations by identifying resources.
• Create a friendly environment that fosters positive student interactions and assists new students through the registration journey.
• Serve as the first point of contact for information, answers, and referrals for all questions from incoming first‑time students.
• Guide students to suitable courses and college resources, including Web Runner tools.
• Problem‑solve with students regarding challenges and barriers using knowledge of college procedures.
• Act as Navigator during absences, oversee part‑time staff, and provide training on phone and registration procedures and Banner access.
• Maintain accurate enrollment and other records.
• Perform other related duties as assigned.

• High school diploma or equivalent.
• Two years’ related work experience in education, student services, training, or career planning, or an equivalent combination of education and experience.
• Preferred: experience using a range of software and online resources related to college records; experience using BANNER; experience assisting with student scheduling or retention at a community college.
• Working knowledge of instructional practices sufficient to develop academic plans for diverse students.
• Computing skills necessary to use application software and online resources.
• Strong planning, organizing, prioritizing, and decision‑making skills.
• Ability to work independently and interpret faculty instructions.
• Commitment to confidentiality and respect for diverse cultures, backgrounds, and abilities.
• Ability to adapt to changing environments and apply standards fairly.
• Experience with bilingual services and/or proficiency in Spanish preferred.

• Criminal background check (C4) required.
• Direct deposit payment only.
• Offers contingent upon Oregon residency, I‑9 completion within 3 days of hire, and completion of a post‑offer criminal background check.

Linn‑Benton Community College is a Fair Chance employer committed to inclusive hiring practices. LBCC is an Equal Opportunity Educator and Employer.

Posting Number: 0601190‑NC
Posting Date: 04/28/2025
Closing Date: 04/28/2025