Enrollment Specialist 1

Please see Special Instructions for more details.

May perform a variety of late afternoon and evening support at the Corvallis Campus including facilities, reception, event staffing, office, and general clerical support for staff, students, and the public. Provides regular on-site oversight for evening classes.

Performs a wide range of complex and technical duties supporting student enrollment and registration processes. Delivers student on boarding support, providing excellent customer service and displaying exceptional problem-solving skills. Works with the Student Navigator and department staff to improve student registration processes.

• Provides registration assistance and explains required processes to new students. Enters student enrollments into Banner. Ensures students know their next step after enrollment. Responds to unexpected situations by assessing college resources for a solution.
• Provides welcoming and friendly environment that focuses on positive interactions. Works directly with LBCC staff and faculty to ensure the academic needs of incoming students are met. Maintains a friendly, empathetic and encouraging demeanor in order to assist new students to navigate the registration process.
• Serves as first point of contact for providing information, answers, and referrals for all questions from incoming first-time students. Accurately informs students on details of their classes and trainings to ensure department meets onboarding objectives.
• Uses available college information to guide students to appropriate courses and college resources during their time as a student. Introduces students to available tools and information contained in Web Runner.
• Using knowledge of college processes, procedures, rules and regulations, problem-solve with students around challenges and barriers.
• Performs duties of Navigator during absences and oversees part time staff for enrollment and registration questions, and provides training involving phone and registration procedures, and accessing Banner to retrieve student information.
• Accesses, updates, and maintains accurate enrollment and other records.
• Performs other related duties as assigned.

Physical

Skills and Abilities

:
Learned physical skill is required to perform keyboarding functions. Must be able to use computer and other office equipment. Requires ability to communicate effectively with staff and students in person and over the phone.

Working Conditions: Work is typically performed in an office setting with minimal exposure to safety or health hazards. Considerable time is spent working at a computer.

Education and Experience

• High school diploma or equivalent;
• Plus two years’ work experience related to education, student services, training, or career planning;

OR an equivalent combination of education and experience that enables full performance of all aspects of the position.

• Experience using a range of software and online resources related to college records is preferred.
• Experience using BANNER is preferred.
• Experience providing assistance with individualized student scheduling and/or retention at a community college is preferred.

Knowledge, Skills, and Abilities

• Requires a working knowledge of instructional practices and techniques sufficient to accurately develop academic plans that allow students to effectively and efficiently complete their goals.
• Must have computing skills and knowledge sufficient to use application software and online resources.
• Requires desire and commitment to work with students of diverse educational and cultural backgrounds and varying levels of ability.
• Must have strong planning, organizing and prioritizing skills.
• Requires the ability to independently perform the essential duties of the position.
• Must have ability to understand and interpret faculty instructions in order to assist students.
• Must be able to maintain confidentiality.
• Must have the ability to adjust to changing environments and apply standards fairly and appropriately.
• Requires the ability to organize, plan and prioritize duties in order to meet schedules and time lines.
• Requires the ability to understand the learning needs of diverse students and appropriately respond to…