Enrollment Specialist

Enrollment Specialist 1

Position Title:

Enrollment Specialist 1

Department:
Corvallis Campus

Appointment Type:
Part-Time Hourly

FLSA:
Non-Exempt

Position FTE: N/A

Location:

Corvallis Campus, Corvallis, OR

Salary Grade: 16

Salary Rate: $20.56 per hour

Job Summary:

Performs a wide range of complex and technical duties supporting the operations for the Corvallis Campus. Delivers campus logistical, student and staff support. Providing excellent customer service and displaying exceptional problem solving skills. Weekly hours range from 12 to 19 per week. Performs a variety of late afternoon and evening support at the Corvallis Campus including facilities, reception, event staffing, office, and general clerical support for staff, students, and the public.

Provides regular on-site oversight for evening classes.

Essential Duties:
Provides registration assistance and explains required processes to new students. Enters student enrollments into Banner. Ensures students know their next step after enrollment. Responds to unexpected situations by assessing college resources for a solution. Provides welcoming and friendly environment that focuses on positive interactions. Works directly with LBCC staff and faculty to ensure the academic needs of incoming students are met.

Maintains a friendly, empathetic and encouraging demeanor in order to assist new students to navigate the registration process. Serves as first point of contact for providing information, answers, and referrals for all questions from incoming first-time students. Accurately informs students on details of their classes and trainings to ensure department meets onboarding objectives. Uses available college information to guide students to appropriate courses and college resources during their time as a student.

Introduces students to available tools and information contained in Web Runner. Using knowledge of college processes, procedures, rules and regulations, problem-solve with students around challenges and barriers. Performs various support services, activities and events at the Corvallis Campus. Maintains good communication to Corvallis Campus staff, faculty, and students. Provides information about classes and programs to staff, students, and the general public.

Checks facilities at the end of classes to ensure they are secure and in proper order. Notifies appropriate college staff of student discipline problems and situations which may affect security, and takes action in accordance with college policy to protect health and safety of people and property. Picks up and delivers supplies and printed materials for staff and students, and posts directional and information signs.

Completes cashiering process using College processes for cash handling, posting, and reconciling. Provides support to Corvallis Campus Staff. Assists Corvallis Campus Coordinator with Facilities as needed. Performs lite custodial duties as needed. Answers phones, greets visitors and provides information about college classes and services. Takes messages, explains policies and procedures, answers questions and handles routine problems and complaints. Contacts students about class changes and cancellations as required.

Refers significant problems to appropriate supervisors. Accesses, updates, and maintains accurate enrollment and other records. Performs other related duties as assigned.

Physical Requirements and

Working Conditions:

Learned physical skill is required to perform keyboarding functions. Must be able to use computer and other office equipment. Requires ability to communicate effectively with staff and students in person and over the phone. Work is typically performed in an office setting with minimal exposure to safety or health hazards. Considerable time is spent working at a computer.

Education and Experience
- Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position. High school diploma or equivalent;
Plus two years' work experience related to education, student services, training, or career planning; OR an equivalent combination of education and experience that enables full performance of all aspects of the position. Experience using a range of software and online resources related to college records is preferred. Experience using BANNER is preferred. Experience providing assistance with individualized student scheduling and/or retention at a community college is preferred.

Knowledge, Skills, and Abilities
- Requires a working knowledge of instructional practices and techniques sufficient to accurately develop academic plans that allow students to effectively and efficiently complete their goals. Must have computing skills and knowledge sufficient to use application software and online resources. Requires desire and commitment to work with students of diverse educational and cultural backgrounds and varying levels of ability. Must have strong planning, organizing and…