Student Front Desk Receptionist

Department:
Division of Ecampus Special Instructions to Applicants:
When applying you will be required to attach the following electronic documents: A Resume Schedule of availability within Ecampus office hours, Monday - Friday, 8:00 a.m.

- 5:00 p.m. Please do not attach your class schedule – provide the times you are available to work. Applicants who do not provide a schedule of availability as instructed might not be considered. Supplemental Questions Supplemental Questions:
1. Please describe your customer service experience and the skills you have developed through those experiences. Include examples of how you have assisted customers, handled questions or concerns, and contributed to a positive customer experience. (500-word max.) 2. Describe a time when you identified a task that needed to be completed, solved a problem independently, or sought out information without being directed to do so.

What was the situation, what actions did you take, and what was the outcome? (500-word max.) For additional information please contact:
Gina Morford ford We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire.

Note:

All job offers are contingent upon Human Resources final approval

Job Description:

This recruitment will be used to fill one part-time (a maximum of 24 hours per week) Student Front Desk Receptionist for the Division of Ecampus at Oregon State University (OSU). The Division of Ecampus is a growing, innovative, and collaborative organization with a commitment to providing high-quality online education. The division extends Oregon State University’s exceptional learning experiences including microcredentials, certificates, and degrees available to students throughout Oregon and around the world.

The division includes Ecampus, offering over 130 online and hybrid degree programs; the Ecampus Research Unit (ECRU), conducting and supporting original research in online teaching and learning; the Corporate and Workforce Education Unit (CWE), creating pathways for learners employed by collaborators in business and government; the Open Educational Resources Unit (OER), aiding faculty in adopting open course materials; and the Alternative Credential Unit (ACU), developing short-form educational opportunities.

As the initial point of contact in the office, the Student Front Desk Receptionist is responsible for addressing the needs of visitors and internal faculty and staff. They welcome visitors into the office suite and connect them with their meetings. The Student Front Desk Receptionist also engages in routine and hands‑on activities throughout the office and completes detail work accurately.

They also may support the Course Development and Training unit (CDT) by captioning online courses. This role involves independently tracking routine duties and assigned areas of responsibility, applying a proactive approach to problem‑solving and information retrieval, and taking the initiative to be resourceful. While covering the front desk the Student Front Desk Receptionist also has periods of downtime in which they may work on their schoolwork although this is not to take priority over job duties and responsibilities.

The Division of Ecampus maintains demonstrable commitment to inclusive excellence, including efforts that promote equitable outcomes among all types of learners and groups. This position supports these goals by contributing to a positive office culture and fostering a friendly, welcoming, and inclusive atmosphere while assisting guests and responding to questions from external visitors, whether by phone or in person.