Student Accounts Assistant

Department:
Student Account Services

This recruitment will be used to fill one part-time (a maximum of 24 hours per week) Student Account Services position for the Division of Finance and Admin at Oregon State University (OSU).

Student will provide great customer service to students and non students in person at the window and on the phone. Student employees assist in drafting email responses, uploading documents into OnBase, processing payments and assisting the Student Account Services staff.

Typically up to 20 hours per week, M-F, between the hours of 830am – 430pm.

Extended periods sitting/standing at a workstation in Student Accounts, which is a limited access area in the Business Affairs department.

• In person customer service to both students and non-students at the student account window
• Drafting email responses to student account services email inquiries
• Inbound phone call customer service for both students and non-students
• Uploading documents into On Base
• Returned mail processing
• External scholarship processing
• Taking credit card payments over the phone for non-registered students and non-students

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:
Communication, Teamwork, Professionalism.

• Full Employment Eligibility Requirements can be found here: (Use the "Apply for this Job" box below).-requirements
• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
• Must meet the applicable minimal enrollment standard
• High School student:
  Regularly enrolled in a high school or participating in a home-schooling program
• Undergraduate and post-baccalaureate student: 6 credit hours per term
• Undergraduate international student: 12 credit hours per term*
• Graduate student officially admitted to Graduate School: 5 credit hours per term
• Graduate international student officially admitted to Graduate School: 9 credit hours per term*
• * International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
• Required Six months experience in an office setting or customer service role
• Able to answer a multi-line phone, and direct incoming calls to appropriate department
• This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard  et seq.
• Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

• Proficient with Microsoft Office applications.
• Ability to complete accurate data entry.
• Ability to multi-task and also concentrate on detailed projects with multiple interruptions.
• Ability to deliver quality customer service.

• Typically up to 24 hours per week, M-F, between the hours of 830am – 430pm.
• Extended periods sitting/standing at a workstation in Student Accounts, which is a limited access area in the Business Affairs department.

15.75/hour

• Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
• Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns.
• Corvallis is located…