Utility Billing​/EMS Billing Support Specialist

Overview

Perform a variety of routine and complex tasks to support the Finance Department. Responsible for specific processes that may include accounts receivable, collections, reconciliations, ambulance and medical billing, cash handling, bank deposits, cash receipt collections, billing adjustments and account analysis. Accomplish tasks independently with minimum supervision. Serve as customer service representative to the public as well as other City employees. These tasks are illustrative only and may include other related duties.

• Full-Time, 40 hours per week
• AFSCME – Represented Position
• 12-month Probationary Period
• Position open until filled, first review of applications at 8:00am on June 1, 2026

Must meet all qualifications and requirements as listed in the job description.

• Reviews and processes information or money received from the public or other departments to ensure that it is complete and conforms to procedures established by the Finance Department. Creates and posts departmental cash receipt entries and reconciles spreadsheets.
• Performs utility billing customer service duties such as providing information, processing transactions, reconciling customer accounts, adjusting customer statements, resolving complex customer inquiries and complaints, posting monthly meter reads, posting and processing manual and electronic payments.
• Serves as front-line customer service representative for Finance office customers. Provides information, processes transactions and resolves customer inquiries and complaints.
• Performs ambulance billing functions for the Finance Department. Verifies documentation is complete, and follows up with healthcare providers, insurance company and patient concerns. Prepares ambulance and medical invoices and insurance claims forms for processing. Posts payments, identifies delinquent accounts and processes accounts for collection and write-off.
• Communicates verbally and in writing, to insurance carriers, attorneys, patients and healthcare providers and responds to record requests for ambulance call documentation, invoices or related documentation in accordance with regulatory requirements including HIPAA. Maintains records, files, materials and other personal information consistent with HIPAA.
• Maintains confidentiality and exercises discretion and judgment in dealing with sensitive or confidential information within the guidelines of the City’s Identity Theft & Red Flag policy and customer service standards as well as maintain ambulance billing records in compliance with HIPAA, and makes recommendations for updates to City insurance billing policies related to HIPAA. Maintains confidentiality of customer and billing information.
• Reconciles customer accounts, balances checks and cash received, reviews invoices and statements for accuracy and makes adjustments if necessary.
• Maintains files on customers or transactions in accordance with applicable reporting best practice requirements. Maintains water and sewer rate tables and develops billing and meter reading calendars.
• Prepares bank deposits including reviewing the work of others; balancing cash drawer, checks and credit card payments. Posts payments for various programs such as City housing loans, ambulance, Fire Med, and AR related payments.
• Provides input regarding policy and procedural changes and improvements taking into account sound internal controls.
• Reviews and reconciles subsidiary systems (utility, cash receipts, general ledger) and provides key support in the preparation of audit schedules related to the subsidiary systems.
• Performs daily electronic data transfers for utility billing, accounts receivable, ambulance and miscellaneous payments.
• Researches, develops and implements new technologies and processes to increase efficiencies of operations.
• Acts ethically and honestly; applies ethical standards of behavior to daily work activities and interactions. Builds confidence in the City through own actions.
• Delivers excellent customer service to diverse audiences. Maintains composure and deals tactfully with the public. Deals calmly and effectively in confrontational situations.
• Maintains…