Operations Support Representative

Benefits

Citizens Bank offers competitive compensation and outstanding benefits:

* Medical, Dental, and Vision Insurance

* 401(k) with Employer Matching

* Employee Assistance and Wellness Program

* Life, Short-term and Long-term Disability

* Up to 11 Paid Holidays

* Health and Dependent Care Reimbursement Accounts

* Paid Time Off;
Paid Family Leave

* Banking Privileges

Position:
Operations Support Representative

Position Location

Citizens Bank - Account Service Center

Type:
Non-Exempt/Non-Officer

Reports to:

ASC Operations Officer

Description

As an Operations Support Representative working in our Account Service Center (ASC), you will be cross trained in all areas of the Department and provide back up support when necessary. This includes but is not limited to Wires, ACH Receipt, Item Processing, Card Services. You will also be responsible for assisting with Branch Support & Research.

Duties and Responsibilities

Duties

* Branch Support & Research

* Process Garnishments & Levies

* General Ledger Balancing and Certifications

* Safepoint Reconciliation

* Responsible for sorting incoming postmarked mail by department, location, or category (e.g., bills, notices, personal, returned mail)

* Prepare correspondence to be mailed

* Perform courier duties by motor vehicle on an as-needed basis

Back Up

* Item Processing Desk

* Wire Desk

* Card Services Desk

General

* Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.

* Compliance with the Bank Secrecy Act and other banking regulations.

* Help maintain a safe and secure work environment.

* Maintain the safety, integrity, and confidentiality of customer information.

* Model the Citizens Bank Corporate Culture in all aspects of interactions and work.

* Regular and reliable attendance.

* Responsible for completing all training courses assigned.

* Other duties as assigned.