Records Specialist

Position Summary

The Records Specialist is responsible for answering non-emergency phone calls and assisting in-person customers at the Law Enforcement Building. Serve as the first point of contact for individuals, including victims of crime, sex offenders, angry/agitated individuals, job applicants, and law enforcement professionals. The role requires a customer-service focus, attention to detail, dependability, and proficiency with multiple computer software programs. The Records Unit provides service for dual agencies: the Corvallis Police Department and the Benton County Sheriff's Office.

These tasks are illustrative only and may include additional related duties.

Full-time. AFSCME represented. 12-month probationary period.

Provides public reception at the Police Department and Sheriff's Office front desk. Duties include taking reports, answering questions, taking and accounting for payments, managing sex offender registrations, and receiving and releasing found items.

Answers non-emergency phone calls, provides requested information or refers citizens to the appropriate source.

Documents information in computerized and written police forms and reviews officer reports to ensure completeness and accuracy, ensuring compliance with OUCR requirements. Trains officers in OUCR requirements.

Operates manual and computer record systems for data entry and file retrieval for arrest warrants, court subpoenas, crime and stolen property reports, teletype service, traffic accidents and citations, and statistical reports.

Supports the public, police investigations, and other criminal justice agencies by performing record checks, providing copies of officers' reports, ordering DMV suspension packets, and other public records information.

Processes fingerprint cards, warrants, subpoenas and expungements.

Adheres to all City and Department policies and safety rules, and maintains a safe work environment.

Delivers excellent customer service to diverse audiences and maintains effective work relationships.

Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.

Education and Experience

High school diploma or equivalent and two years of related employment experience.

Knowledge,

Skills and Abilities

Ability to perform duties related to the public safety records unit, including knowledge of applicable Oregon and municipal laws. Working knowledge of public records law.

Ability to interact well with a wide variety of individuals, communicate effectively orally and in writing, strong attention to detail, and basic math skills.

Understanding of operational rules, general instructions and ability to respond to work situations with minimal supervision.

Ability to evaluate citizen‑reported situations and determine when to involve an officer or refer the citizen.

Ability to collaborate with coworkers and maintain effective work relationships.

Ability to diffuse and resolve conflicts with difficult or agitated customers and to provide excellent customer service.

Ability to prioritize multiple duties and to work with interruptions.

Typing by touch and computer skills required; familiarity with public safety records software.

Maintaining confidentiality, exercising discretion and judgment with sensitive information.

Special Requirements

Ability to meet LEDS Update/Inquiry certification requirements.

Must successfully pass a comprehensive background investigation including a criminal history check and obtain an Oregon State Police Criminal Justice Information Systems clearance.

Demonstrable commitment to sustainability.

Demonstrable commitment to promoting and enhancing equity, diversity, and inclusion.

The individual shall not pose a direct threat to the health or safety of the workplace.