Economic Stability Specialist; Field Specialist

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Make a real difference in the lives of Louisiana families! In this dynamic role with Economic Stability, you’ll help deliver critical support through programs multiple programs, ensuring timely and accurate benefits for those who need them most. Beyond casework, you’ll mentor and guide staff, improve processes, and play a key role in strengthening service delivery across multiple programs. If you’re passionate about public service, leadership, and creating meaningful impact every day, this is your chance to step into a rewarding and purpose-driven career.

Please note:
Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, etc. and/or identify the section or unit in which they performed economic stability social services work (e.g., SNAP/Economic Stability, Child Care Assistance Program, Strategies to Empower People, Family Independence Temp Assistance, Medicare/Medicaid, etc.) within their job duties. Failure to include this information may result in the application being deemed ineligible for further consideration.

Vacancies are available statewide across the following Regions. Each Region includes parishes. Applicants must select the region(s) they are available to work when applying.

• REGION 1 – Jefferson, Orleans
• REGION 2 – Ascension, East Baton Rouge, Iberville
• REGION 3 – St. John, Terrebonne
• REGION 4 – Acadia, Iberia, Lafayette, St. Landry
• REGION 5 – Allen, Beauregard, Calcasieu
• REGION 6 – Avoyelles, Catahoula, Rapides, Vernon, Winn
• REGION 7 – Caddo, Claiborne, DeSoto, Natchitoches, Red River, Webster
• REGION 8 – East/West Carroll, Franklin, Lincoln, Madison, Morehouse, Monroe, Union
• REGION 9 – Livingston, St. Tammany, Tangipahoa, Washington

• Five years of economic stability social services experience; OR
• Six years of full-time work experience in any field plus two years of economic stability social services experience; OR
• A bachelor's degree plus two years of economic stability social services experience; OR
• An advanced degree in a social sciences field, business, public, or health administration plus one year of economic stability social services experience.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Determine initial and ongoing eligibility for Economic Stability programs by gathering, analyzing, and verifying client information in accordance with complex federal and state regulations.
• Manage a reduced caseload, ensuring accurate documentation, timely case actions, and clear communication with applicants regarding program rules and benefits.
• Identify customer needs and connect individuals to appropriate programs or community resources while providing respectful, culturally sensitive service.
• Interpret and apply policies, laws, and procedures to ensure compliance and support fair, consistent eligibility determinations.
• Serve as a lead analyst by training, mentoring, and providing technical guidance to lower-level staff, including reviewing cases for accuracy and timeliness.
• Assist supervisors in evaluating workflows, redistributing caseloads, and improving operational efficiency to maintain consistent service…