Clinic Medical Assistant; MA) Back Office Supervisor - Primary Care

JOB SUMMARY/PURPOSE

• Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.

• The Samaritan Family Medicine Residency Clinic (SFMRC) offers complete health care for patients and families across the spectrum of life, from newborns to seniors. The foundation of primary care is to build enduring and continuity focused relationships with patients to promote better health. SFMRC consists of board certified family medicine physicians and resident physicians at various stages of their post graduate training.
  
  This clinic provides acute/same day care, chronic disease management, preventative care, women's health, general pediatric care, office based procedures, and pre/post-natal care that aligns with the clinical competencies required by the Accreditation Council for Graduate Medical Education.

• Registered or Certified Medical Assistant required.
• Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required.
• Two (2) years experience in a healthcare setting required.
• Previous leadership/supervisory experience preferred.
• Healthcare Provider BLS required.

• Communication
  - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Adaptability/Flexibility
  - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
• Conflict resolution
  - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
• Problem Solving
  - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
• Time Management
  - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Compliance
  - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.

• Rarely
  (1 - 10% of the time)
  Occasionally
  (11 - 33% of the time)
  Frequently
  (34 - 66% of the time)
  Continually
  (67 - 100% of the time)
  WALK - INCLINE
  LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs
  LIFT (Knee to chest: 24"-54") 20 - 40 Lbs
  PUSH (0-20 pounds force)
  PULL (0-20 pounds force)
  CLIMB - STAIRS
  LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
  LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
  LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
  LIFT (Overhead: 54" and above) 0 - 20 Lbs
  SQUAT Repetitive
  KNEEL (on knees)
  REACH - Forward
  REACH - Upward
  SIT
  STAND
  WALK - LEVEL SURFACE
  LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
  SQUAT Static (hold >30 sec)
  BEND FORWARD at waist
  ROTATE TRUNK Sitting
  ROTATE TRUNK Standing
  FINGER DEXTERITY
  PINCH Fingers
  GRASP Hand/Fist
  CARRY 1-handed, 0 - 20 pounds
  CARRY 2-handed, 0 - 20 pounds
  MANUAL DEXTERITY Hands/wrists