Assistant Clinical Manager of Crisis & Forensic Services

JOB SUMMARY

Responsible for the clinical operations, personnel management, and workflow implementation for Crisis & Forensics shifts. This position provides direct administrative and clinical oversight for assigned Qualified Mental Health Professionals (QMHPs), Qualified Mental Health Associates (QMHAs), Peer Support Specialists, and Behavioral Health Technicians. Working under the strategic direction of the Program Manager 5, the PM4 ensures strict adherence to statutory compliance, manages shift-level operational decisions, and serves as a primary clinical anchor for after-hours operations.

This role participates in a rotating 24/7 on-call manager schedule, providing clinical consultation and deploying in-person to community, hospital, or jail settings when primary after-hours coverage requires immediate escalation. The workload has high variety, requiring dynamic operational leadership and rapid problem-solving in fast-paced crisis environments. Our team works closely across multidisciplinary roles to coordinate comprehensive care and services for individuals in crisis.

We collaborate extensively with community partners—including law enforcement, hospital emergency department staff, court systems, and local behavioral health providers to maintain an integrated system of care.

• Personnel Management & Supervision:
  Directly supervise QMHPs, QMHAs, Peer Support Specialists, and Behavioral Health Technicians. Handle hiring, performance management, staff training, and team health and safety. Provide formal clinical supervision and coaching to pre-licensed candidates and staff navigating complex crisis/forensic presentations.
• Shift Operations & Crisis Oversight:
  Manage day-to-day shift operations during late afternoon and evening hours, prioritizing immediate client and community needs. Oversee high-acuity risk assessments, forensic protocols (Aid & Assist, PSRB, Forensic Diversion), and civil commitment processes.
• On-Call & Emergency Deployment:
  Participate in a 24/7 rotating manager on-call schedule. Provide 24/7 phone consultations to staff and deploy in-person to the crisis center, community, emergency departments, or county jail when primary coverage requires escalation.
• Policy, Compliance & Quality:
  Ensure compliance with department/county policies, OARs, state/federal statutes, and funding requirements. Lead Quality Improvement (QI) processes using data and tools (such as PDSA) to evaluate and improve shift performance.
• Partner
  
  Collaboration:
  
  Build and maintain strong working relationships with law enforcement, emergency department staff, courts, and community agencies to enhance system coordination.
• Special Projects:
  Plan and execute assigned strategic projects in collaboration with division leadership (PM5).
  
  Work Schedule:
  
  Regular full-time position.
• Working hours are Monday through Friday, 2:00 PM – 11:00 PM. Position requires participation in a rotating 24/7 on-call manager schedule and may require occasional holiday coverage as operational needs dictate.

• 11 Paid Holidays + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave! Vacation accrual increases with years of service.

• Medical, Dental and Vision
  -cover your eligible family members without additional premium.
• In addition, the County contributes up to $1,900 per year to your Health Savings or Reimbursement account, depending on plan and personal contributions.
• Apart from your deductible you can use this money for things that aren't traditionally paid by insurance – i.e. Ibuprofen, Tylenol and other preventative type medications
• You never lose your Health Savings Account funds as it rolls over from year to year
• Dependents up to age 26 are covered.

• After 6 months of employment:
  • The County makes a retirement contribution of 6% of your salary towards Oregon PERS.
  • The County makes a deferred compensation 457b plan contribution of 3% of your salary. You can add more if you wish.

• Interactive and personalized approach…