Information System Analyst

Position Summary

Provide technical leadership, project management and perform highly skilled automation tasks providing system analysis and web services. The incumbent is responsible for database, application, and program integration, analysis and design, equipment and software acquisitions, managing associated contracted IT services, assisting work groups and departments in the evaluation and implementation of automation solutions, and overseeing automation projects that have a City-wide impact.

This position will also serve as a technical expert to research, plan, coordinate, design, develop, implement and maintain new features and/or software as it relates to City web services and Intranet and Internet sites. These tasks are illustrative only and may include other related duties.

Full-Time, AFSCME represented position

M-F during normal business hours, 40 hours/week

12-month probationary period

Working in Local Government... Pride in making an impactful difference by supporting the library, theatre, pool, parks, streets, water, emergency services, economic development, and much more.

Generous Benefits Package including City contributions to Health, Life, LTD, HSA/HRA, as well as Deferred Comp, & more.

Student Loan Forgiveness

Work-Life Balance - regular hours; vacation, sick, & holiday

Respectful, professional environment with friendly, helpful coworkers

A steady career with City-paid Oregon PERS

The Information Systems Analyst performs some or all of the following essential functions depending on assigned area.

Analyzes processes, applications and user requirements to define needs, and automates or improves existing systems, applications and/or infrastructure. Develops short-term and long-term technology plans. Works with users, supervisors, managers, and other Information Technology Staff to define and prioritize required system enhancements.

Researches and reviews system capabilities and limitations, makes recommendations, and implements solutions. Plans for system growth and coordinates the deployment of new systems. Participates in hardware planning and replacement. Assists in the preparation of proposals to develop new systems and/or operational changes including a cost/benefit analysis.

Provides expert technical leadership and project management for departmental and citywide information systems analysis.

Establishes and defines project requirements by identifying project milestones, timelines, phases, and elements; assists with forming project team and establishing a project budget. Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions and documenting changes.

Monitors operating performance and maintenance of systems, configuration, updates, testing, and installation of applications and/or databases ensuring effective operation, security, and data integrity.

Identifies and resolves problems related to systems or operations. Assists with and performs integration relating to issues between disparate systems. Coordinates and maintains system installations, support, updates, and works together with City staff and vendors.

Coordinates and conducts user training, education and problem-solving sessions; maintains user-accessible knowledge base for self-service problem resolution; assists users regarding system functionality.

Develops and prepares periodic reports, website updates, and customizes reports.

Serves as the department liaison on teams, task forces, and with consultants as it relates to information technology needs. Ensures that department needs are addressed and that department automation activities are not incompatible with the organization.

Accesses sensitive information, maintains security, complies with City and department policy regarding such access, and maintains the confidentiality of the information.

Operates and drives a motor vehicle safely and legally.

Acts ethically and honestly; applies ethical standards of behavior to daily work activities and interactions. Builds confidence in the City through own actions.

Conforms to all safety rules and performs work in a safe manner.

Delivers excellent customer service to diverse audiences.

Maintains effective work relationships.

Adheres with all City and Department policies.

Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.

Education and Experience

High School diploma or equivalent.
Nine years of Systems Analyst or Information Technology experience including a minimum five years related experience. A Post-Secondary degree in Computer Science or closely-related field may substituted for up to four years of experience.

Knowledge,

Skills and Abilities

Knowledge of the following is required:

• Microsoft server and client operating systems;
• Enterprise software, including SQL databases, web services and email systems;
• Server and desktop enterprise management tools such as patching and anti-virus;
• Scripting and scripting…