IT Systems - level 3. Corvallis LilyLifestyle

IT Systems Support - Level 3

Reporting to the Helpdesk Supervisor, the IT Systems Support - level 3 position works collaboratively with all departments throughout the organization to ensure the smooth operation of IT related equipment and software. This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded.

• Identifies and procures the hardware and software needed to satisfy user requirements
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Loads appropriate software packages such as operating systems, networking components and office applications
• Assists in the customization and adaptation of existing programs to meet user requirements
• Provides telephone, in-person and online support to end-users
• Coordinates support activities within the Information Technology group
• Provides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person
• This position serves as an escalation point for more complicated support requests
• Assists with coverage of the support desk as needed
• This position is expected to take the lead on assigned projects and coordinate with other parties as needed to drive completion
• Performs other duties as assigned

• Problem solving
• Oral/written communication
• Planning/organizing
• Adaptability
• Dependability
• Team Building
• Safety Culture
• Quality Assurance

Education/Certification:

A minimum of a 4-year degree in an IT related field is required. Alternatively, candidates with a 2-year degree plus an additional 4 years (10 total) of applicable full-time work experience, or no degree and an additional 6 years (12 total) of applicable full-time work experience may be considered in lieu of the minimum degree.

Experience:

A minimum of 6 years of full-time, highly applicable working experience is required with a 4-year degree.

• Windows client support 7/10/LTSB/LTSC/SAC
• One or more Windows OS 3 wireless networks
• Understanding of layer 2 switching
• Two factor VPN
• Windows server 2008/2012/2016/2019
• Active Directory user administration
• Exchange user administration
• IP telephony - adds/moves/changes/conference systems/media bridge
• Basic understanding of security principals

• Disk imaging products
• Endpoint backup products
• Understanding of User Access Control
• Required Phone support - iPhone, Android, UEM, Apple DEP, KNOX
• Limited support - iMac, Mac Book, iPad
• Limited support - Unix, Linux

• Eligible to work under Department of Energy 10 CFR Part 810
• Ability to understand and communicate clearly using a phone, personal interaction, and computers
• Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment
• The employee frequently is required; to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms
• Ability to lift ten to fifteen pounds