Media Hub Student Consultant Pool

Position Details

Position Information

Job Title Media Hub Student Consultant Pool Appointment Type Student Employee

Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro) Max Hourly Rate $21.50 (Standard); $21.00 (Non-Urban); $22.00 (Portland Metro) Position Summary

This recruitment will be used to fill part-time Media Hub Consultant positions (up to 20 hours per week, as needed) within Media Hub, a division of Academic Technologies under Business Architecture in University Information & Technology (UIT) at Oregon State University (OSU). Positions are primarily located in The Valley Library.

Media Hub (MH) is a student-initiated multimedia unit that serves all currently enrolled OSU students, faculty, and staff. The primary mission of Media Hub is to provide multimedia facilities, equipment, and technical support to support the production and presentation of academic work. Media Hub also collaborates with faculty and staff to create and deliver media that enhances teaching, training, research, and outreach.

This position includes four consultant tracks:
Customer Service Consultant, Equipment/Studio Maintenance & Support Consultant, Production Consultant, and Social Media Consultant. Consultants provide support through face-to-face, email, Zoom, and phone interactions.

This position requires the ability to lift and carry up to 25 pounds, sit or stand for extended periods (3-8 hours per shift), and wear closed-toe shoes. All hires must successfully pass a background check and within 30 days complete required critical training are completed. A flexible schedule, including evenings and weekends, is required.

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:

Communication, Critical Thinking, Teamwork, Technology

Position Duties

Customer Service Consultant

Role Summary

Customer Service Consultants serve as the first point of contact for Media Hub clients. This role includes processing client requests, providing basic technical media support, coordinating spaces and equipment, and supporting daily front-desk operations.

Position Duties

* Greet students, staff, and faculty and respond to general multimedia support inquiries.

* Create, process, and manage media production requests and equipment checkout/check-in orders.

* Answer multiple phone lines and monitor email accounts and web-based collaboration tools (e.g., Zoom).

* Process web- and email-based service requests in Media Hub systems.

* Schedule presentation classrooms, interview rooms, studios, and media lab reservations.

* Provide scheduled technical support for classrooms, studios, and media computer labs.

* Perform opening and closing office procedures.

* Maintain clean, organized, and welcoming public and work spaces.

* Perform copying, sorting, filing, and basic administrative tasks.

* Organize and maintain office files and forms.

* Assist with communications and administrative programming.

* Escort users to and from secure areas as required.

* Perform other duties as assigned.

Equipment / Studio Maintenance & Support Consultant

Role Summary

Equipment and Studio Maintenance Consultants ensure Media Hub equipment, studios, and presentation spaces are clean, organized, and fully operational while providing a positive customer service experience.

Position Duties

* Clean, organize, and maintain media equipment storage areas and shelving.

* Prepare equipment kits for checkout, ensuring all components are present and in good working order.

* Clean and manage laptops and media equipment, following data storage and privacy protocols.

* Accurately document…