IT Systems

Job Title

IT Systems Support 3

Protingent Staffing has an exciting contract IT Systems Support 3 position with our client located in Corvallis, OR. This position reports to the Helpdesk Supervisor and works collaboratively with all departments throughout the organization to ensure the smooth operation of IT related equipment and software. This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded.

• Identifies and procures the hardware and software needed to satisfy user requirements
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Loads appropriate software packages such as operating systems, networking components and office applications
• Assists in the customization and adaptation of existing programs to meet user requirements
• Provides telephone, in-person and online support to end-users
• Coordinates support activities within the Information Technology group, including server, networking and security related activities
• Provides updates, status and completion information to supervisor, manager and users via voicemail, e‑mail or in‑person
• Serves as an escalation point for more complicated support requests
• Assists with coverage of the support desk as needed
• Leads assigned projects and coordinates with other parties as needed to drive completion

Education/Certification:

A minimum of a 4‑year degree in an IT related field is required. Alternatively, a 2‑year degree plus an additional 4 years (10 total) of applicable full‑time work experience, or no degree plus an additional 6 years (12 total) of applicable full‑time work experience may be considered in lieu of the minimum degree.

Experience:

A minimum of 6 years of full‑time, highly applicable working experience is required with a 4‑year degree.

• Required Windows client support 7/10/LTSB/LTSC/SAC*
• One or more Windows OS required
• Required 802.3 wireless networks
• Required Understanding of layer 2 switching
• Required Two‑factor VPN
• Required Windows server 2008/2012/2016/2019
• Required Active Directory user administration
• Required Exchange user administration
• Required Understanding of User Access Control
• Required IP telephony – adds/moves/changes/conference systems/media bridge
• Required Basic understanding of security principals
• Preferred Phone support – iPhone, Android, UEM, Apple DEP, KNOX
• Preferred Limited support – iMac, Mac Book, iPad
• Preferred Limited support – Unix, Linux
• Preferred Disk imaging products
• Preferred Endpoint backup products

Eligible to work under Department of Energy 10

CFR Part
810.

• Job Type: Contract
• Pay Range: $40–$65/hr.
• Location:
  
  Corvallis, OR (Onsite)
• Benefits Package:
  Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre‑tax commuter benefits, Paid Time Off (PTO), and an administered 401(k) plan.