Pagewide Web Press Writing Systems Engineer

Job Description

We are looking for an experienced engineer to join our Writing Systems Team within the Customer Assurance Organization. The main focus will be supporting released products (inks, printheads, press platforms) through customer escalations and qualifications, with special emphasis on mechanical subsystems such as paper path (tension control, rollers, print bars) and technical troubleshooting methods like fast Fourier transforms.

This role will include significant customer‑facing activities working together with HP services and R&D teams to enable and demonstrate a wide range of applications on HP Page Wide Web Presses.

• Investigate inkjet press system settings, designs, and provide solutions to ensure customer needs are met.
• Support customers and service teams in achieving desired image quality, addressing complex interactions among Productivity, Image Quality, Durability, and Cost per print.
• Document and communicate optimal settings and end‑to‑end configurations for customer applications and application development.
• Perform qualifications related to changes in ink, printhead, press hardware, and press software features.
• Support customer assurance programs during transition from R&D through wide customer adoption.
• Assess field presses during upgrades and installs for paper path and tension trends that would affect press productivity, runnability, and image quality.
• Stay familiar with the latest features, software releases, and hotfixes to ensure presses are ready to deliver optimal performance.
• Capture feedback and learnings from the field for communication to the rest of the organization.

• Bachelor's or Master's degree in Computer Science or Engineering fields.
• More than 4 years working with digital printing technology; experience in packaging and commercial presses is preferred.
• Desired experience interacting with customers.
• Demonstrated problem‑solving experience.

• Strong customer focus with a desire to understand and find solutions to customer needs.
• Detail‑oriented, with proven ability to use data and analytical methods to investigate and solve issues.
• Ability to work across the broader organization, locally and remotely, including R&D and Services organizations.
• Highly motivated with technical and business challenges, able to understand and weigh both aspects of a situation to drive an optimized solution.

The pay range for this role is $93,400 to $143,800 USD annually, with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job‑related knowledge, skills, and experience.

• Health insurance
• Dental insurance
• Vision insurance
• Long‑term/short‑term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies
• 4–12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

HP offers a comprehensive benefits package for this position. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.