Front End Assistant Manager; North Store

• Base Pay $46,176.00 / Year
• Job Category Customer Service , Management , Cashier
• Employee Type FT Exempt
• Manage Others Yes

Hours
:
Full Time/Exempt Position

Compensation
: $46,176/annually

• Medical insurance for staff working 28 hours a week
• Dental insurance for staff working 28 hours a week
• Vision insurance for staff working 28 hours a week
• 15% staff discount on all purchases
• paid time off
• flexible spending account
• EAP
• an inclusive atmosphere
• an extra paid day off for Supermarket Worker Appreciation Day!

Responsible for assisting the Front-End Manager (FEM) in coordination of the regular functions of the Front End (FE) department at assigned store location. This position is a key member of a department where cooperation is required to maintain staff morale, efficiency and excellent service to customers. The Front-End Assistant Manager (FEAM) assists the FEM in supervision and performance management of assigned FE Staff.

Provides constructive feedback to FEM and Store Manager (SM) to help facilitate excellent communication between the FE department, customers and other departments. Ensures adequate overall FE department scheduling and staffing in order to provide optimal service to our customers.

• High school diploma or equivalent.

• 1-2 years supervisory experience preferred
• Proficient in the use of Microsoft Word, Excel, Access
• Excellent organizational skills required
• Ability to provide excellent customer service and interact with a wide variety of customers
• Ability to model excellent customer service for FE staff
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Must be of legal age to sell alcohol (18 years)
• Ability to lift 50lbs.
• Experience using the front and back end of a Point of Sale (POS) preferred

• Maintain ongoing communication of procedural changes to Person in Charge (PIC) and Staff.
• Model and teach First Alternative customer service standards to all FE staff, while actively engaging FE staff to provide optimal customer service at all times.
• Assist the FEM with training of department staff and staff cashiers from other departments.
• Assist in the development and refinement of department policies and procedures.
• Assist in the implementation of new programs and policies to enhance owner services, in coordination with the Marketing and Informational Technology (IT) department.
• Ensure the promotion of Owner shares, the Co-op Thymes within the FE department.
• Assist with Outreach programs such as Food for All (FFA) and Double Up Food Bucks (DUFB).
• Assist with Owner-related tasks, such as selling Owner shares, data entry, Owner information updates.
• Communicate suggested changes to store systems as they relate to the FE to the appropriate manager.
• Able to support FE coverage and provides additional floor support when critical shifts are not staffed.
• Assist in maintaining department systems that are accurate, efficient and in the best interest of the store and the Staff.
• In coordination with FEM to write and maintain up-to-date policies, procedures, and forms for department Staff and Assistant Manager responsibilities.
• Ensure FE compliance with Oregon Department of Agriculture (ODA), Occupational Health and Safety Administration (OHA), Oregon Liquor and Cannabis Commission (OLCC), Women Infants and Children (WIC), labor laws and other legal guidelines.
• Maintains FE equipment and/or communicates need for maintenance; stays informed of equipment and software, and is able to assist in troubleshooting as needed.
• Coordinate ordering of office supplies, store supplies and inventory for specific store locations as needed.
• Assist Store…