Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service during all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement of up to $8,000 for full‑time employees.
• Paid time off.
• 401K savings plan with up to 6% dollar‑to‑dollar matching.
• Day‑One benefits and other comprehensive benefits.

• Communication.
• Critical Thinking.
• Problem Solving.
• Customer‑Focused.
• Persuasion.
• Professional Integrity.
• Resilience.
• Self‑Motivation.
• Teamwork.
• Technical Knowledge.
• Workplace Organization.

Base Pay: $15.55/hour. Total Target Compensation (Base Pay plus Targeted Commission): $23.24/hour. Compensation includes base pay, commission opportunities, and bonus eligibility for non‑sales positions.

• Education:
  
  High School Diploma / GED (Required).
• Certifications:
  
  (if applicable).
• Relevant work experience: 2-5 years.

Comcast is an equal‑opportunity employer. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic. We will provide reasonable accommodation for individuals with disabilities to participate in the application or interview process and perform essential job functions.