Shelter Assistant Manager

Purpose: To support the Shelter Manager in guiding the day-to-day operations of the program, supervision, coaching, and training of Youth Advocates and Interns and compliance of licensing, contracts, and grants.

This position operates on an alternative work schedule
:
Wednesday (half day), Thursday, Friday, Saturday, Sunday, and Monday (half day).

• Help support Shelter Manager in the day-to-day operation of shelter services
• Provide training, guidance and support for programming including supervision of our emergency shelter staff
• Support the training and implementation of all Jackson Street policies, procedures, and Memoranda of Understanding
• Maintain knowledge and understanding of the organizational continuum of care
• Make appropriate referrals to internal shelter and housing programs, case management, mental health, and life skills services and external resources
• Support compliance with all funding, licensing, and contract entities
• Maintain records and statistics in accordance with HMIS and Social Solutions Apricot 360
• Compile information for monthly LBFS reports
• Complete LBFS orders and manage recalls
• Ensure Incident Reports and MARs are completed and sent as required
• Complete the bi-monthly supplies orders and ensure sites maintain necessary supplies for daily operations
• Help communicate human resources and facilities/tech needs through the appropriate tools
• Participate in training and professional development activities
• Perform other duties and assist in projects as assigned.

• Act as on-call support as scheduled
• Assist in weekly staff meeting facilitation
• Assist with new hire book and shift training
• Be available to cover day/overnight shifts or case loads as needed
• Provide on-shift coaching equitably across shift schedule and during new hire training periods
• Provide structure, guidance, and cues to reinforce patterns of learning and helping the Youth Advocates and Interns develop an understanding of shift work and program implementation
• Guide staff in conflict resolutions between youth and families
• Implement and maintain the “Shelter Store” at both houses
• Facilitate Resident House Meeting weekly at both houses
• Remain up to date and connected to individual youth case plans, supporting Youth Advocates in moving each case forward in a productive manner

• Engage in the surrounding communities to build relationships and understanding of local culture, geography, demographics, needs, and economic conditions
• Maintain relationships with local organizations, agencies, and businesses to provide services to RHY
• Consult with teachers, guardians, probation officers, and community professionals, as appropriate
• Attend required and scheduled meetings

This position is supervised by the Shelter Manager.

• Bachelor’s degree in human services or equivalent field or minimum of two years experience in direct care with youth in crisis.
• Experience working with community based partners and social service agencies.
• An understanding and knowledge of adolescent developmental issues, evidence based practices, and alternative solution focused case management approaches to address objectives.
• Maintain an ability to work effectively both independently and as a member of an integrated team, relate effectively with youth, guardians, community, and referral sources; in a flexible, sometimes stressful, unstructured work environment.
• Demonstrate cultural sensitivity and ability to work with people from diverse cultural backgrounds, maintain confidentiality, engage in respectful and collaborative problem solving, and present with a professional appearance appropriate to the position.
• Must be able to pass a criminal history check, have a valid Oregon driver’s license, have an acceptable driving record, maintain auto insurance, and be able to make at least a one year commitment to the position.
• An applicant who is QMHA, or bi-lingual/bi-cultural is preferred.